Patient Coordinator

Apparel Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A healthcare services provider in Dubai is seeking a Patient Coordinator responsible for ensuring a seamless patient experience from consultation to follow-up. The ideal candidate will have 2–4 years of experience in patient coordination or similar customer service roles, preferably in a healthcare or aesthetics setting. Strong communication skills and proficiency with scheduling software are required. This role offers a chance to work closely with medical, clinical, and administrative teams.

Qualifications

• 2–4 years of experience in patient coordination or customer service, preferably in a healthcare or aesthetics setting.
• Bachelor’s degree in Healthcare Administration, Nursing, Life Sciences, or a related field is preferred.
• Strong communication skills and proficiency in using scheduling or clinic management software.

Responsibilities

• Schedule patient consultations, procedures, and follow-up appointments.
• Educate patients about treatment options, procedures, pricing, and packages.
• Coordinate effectively with medical, clinical, and administrative teams to ensure service continuity.
• Address and resolve patient queries, concerns, and feedback to enhance satisfaction.
• Manage patient documentation, including intake forms, treatment records, and follow-up notes.
• Support service awareness and cross-selling of suitable treatments or packages.
• Assist in training staff on patient interaction, service etiquette, and professional conduct.

Job description

Patient Coordinator Jobs in Dubai, UAE

Job Description

Objective:

This position is responsible for acting as the central liaison for patients, ensuring a seamless experience from consultation through to follow-up, while coordinating across departments to deliver exceptional service and operational efficiency.

Key Responsibility:

• Schedule patient consultations, procedures, and follow-up appointments.
• Educate patients about treatment options, procedures, pricing, and packages.
• Coordinate effectively with medical, clinical, and administrative teams to ensure service continuity.
• Address and resolve patient queries, concerns, and feedback to enhance satisfaction.
• Manage patient documentation, including intake forms, treatment records, and follow-up notes.
• Support service awareness and cross-selling of suitable treatments or packages.
• Assist in training staff on patient interaction, service etiquette, and professional conduct.

Desired Experience:

• 2–4 years of experience in patient coordination or customer service, preferably in a healthcare or aesthetics setting.
• Bachelor’s degree in Healthcare Administration, Nursing, Life Sciences, or a related field is preferred.
• Strong communication skills and proficiency in using scheduling or clinic management software.