Patient Affairs Specialist - Healthcare Al Barsha 2 - Grove Mall

GluCare; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading healthcare provider in Dubai is seeking a Patient Affairs Specialist to ensure a seamless patient experience. This role involves managing front desk operations, coordinating appointments, and supporting patient inquiries. The ideal candidate will have a strong background in customer service, particularly in healthcare or hospitality, and excellent communication skills.

Qualifications

• 2 years of experience in a frontdesk, patient affairs, or customer service role; ideally in healthcare or hospitality.
• Strong interpersonal skills with a patient-first mindset.
• Fluency in English; Arabic is an advantage.

Responsibilities

• Welcome and assist patients at the front desk.
• Coordinate and manage patient appointments effectively.
• Support the Contact Center and oversee CRM system operations.

Skills

Customer Service

Communication

Organizational Skills

Multitasking

Education

Bachelor's degree in Healthcare Administration, Business, or Hospitality

Tools

Electronic Medical Records (EMR)

CRM Software

Appointment Scheduling Tools

Job description

Description

Location: Al Barsha 2 Grove Mall

Start date: 1st August 2025

Job Summary:

The Patient Affairs Specialist will be the first point of contact for patients ensuring smooth and efficient frontdesk and CRM operations. This role involves welcoming and assisting patients managing appointments handling inquiries supporting the Contact Center as required and coordinating with medical teams to provide seamless care. The ideal candidate has a strong customer service background preferably in healthcare or hospitality with excellent communication and organizational skills.

Duties and Responsibilities:

1. Front Desk & Patient Reception

• Welcome greet and assist patients with a warm and professional approach.
• Manage patient checkins and checkouts ensuring a smooth and efficient experience.
• Provide essential information about the clinics services policies and procedures.

2. Appointment & Scheduling Management

• Coordinate patient appointments ensuring optimal scheduling for doctors and specialists.
• Manage appointment confirmations reminders and followups to minimize noshows.
• Update and maintain accurate patient records in the electronic medical records (EMR) system.

3. Patient Experience & Support

• Serve as the primary contact for patient inquiries concerns and requests.
• Assist patients with insurance verification and billing inquiries.
• Provide clear guidance on clinic workflows procedures and digital health tools.

4. CRM Management & Contact Center Support

• Oversee CRM (Customer Relationship Management) system operations ensuring accurate data entry and followups.
• Support the Contact Center when required ensuring efficient patient communication and inquiry handling.
• Help implement and enhance CRM workflows to improve patient engagement and satisfaction.

5. Administrative & Operational Support

• Maintain frontdesk efficiency by managing daily administrative tasks.
• Ensure a tidy organized and welcoming reception area.
• Collaborate with medical and operations teams to optimize patient flow and minimize wait times.

6. Coordination & Communication

• Act as a liaison between patients healthcare providers and administrative teams.
• Ensure effective internal communication to support seamless patient care.
• Handle confidential patient information in compliance with data protection regulations.
• Understand follow and support all hospital infection control programs.

Requirements

• Bachelors degree in Healthcare Administration Business Hospitality or a related field is preferred.
• 2 years of experience in a frontdesk patient affairs or customer service role (preferably in healthcare or hospitality).
• Excellent communication and interpersonal skills with a patientfirst mindset.
• Strong organizational and multitasking abilities in a fastpaced environment.
• Proficiency in electronic medical records (EMR) systems CRM software and appointment scheduling tools.
• Fluency in English (Arabic is an advantage).

Required Experience:

Unclear Seniority