Patient-Affairs Specialist - Emirati National only

GluCare; Dubai; On-site; AED 50,000 - 80,000; Full time

Job summary

A leading healthcare company in Dubai is seeking a Patient Affairs Specialist. The role involves facilitating front-desk operations, ensuring a smooth patient experience, and coordinating with medical teams. Ideal candidates should have strong customer service skills and relevant educational background in healthcare or hospitality.

Qualifications

• Bachelor's degree preferred.
• Experience in front-desk or customer service roles.
• Proficiency in EMR and scheduling tools.

Responsibilities

• Welcome and assist patients, manage their check-ins and check-outs.
• Coordinate patient appointments and maintain records in the EMR system.
• Serve as the primary contact for patient inquiries and concerns.

Skills

Customer Service

Communication

Organizational Skills

Multitasking

Education

Bachelor's degree in Healthcare Administration, Business, Hospitality, or related field

Tools

Electronic Medical Records (EMR) systems

CRM software

Appointment scheduling tools

Job description

Patient-Affairs Specialist - Emirati National only GluCare

Bachelor of Hotel Management(Hotel Management), Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Summary:

The Patient Affairs Specialist will be the first point of contact for patients, ensuring smooth and efficient front-desk operations. This role involves welcoming and assisting patients, managing appointments, handling inquiries, and coordinating with medical teams to provide seamless care. The ideal candidate has a strong customer service background, preferably in healthcare or hospitality, with excellent communication and organizational skills.

Key Responsibilities:

1. Front Desk & Patient Reception:

• Welcome, greet, and assist patients with a warm and professional approach.
• Manage patient check-ins and check-outs, ensuring a smooth and efficient experience.
• Provide essential information about the clinic s services, policies, and procedures.

2. Appointment & Scheduling Management:

• Coordinate patient appointments, ensuring optimal scheduling for doctors and specialists.
• Manage appointment confirmations, reminders, and follow-ups to minimize no-shows.
• Update and maintain accurate patient records in the electronic medical records (EMR) system.

3. Patient Experience & Support:

• Serve as the primary contact for patient inquiries, concerns, and requests.
• Assist patients with insurance verification and billing inquiries.
• Provide clear guidance on clinic workflows, procedures, and digital health tools.

4. Administrative & Operational Support:

• Maintain front-desk efficiency by managing daily administrative tasks.
• Ensure a tidy, organized, and welcoming reception area.
• Collaborate with medical and operations teams to optimize patient flow and minimize wait times.

5. Coordination & Communication

• Act as a liaison between patients, healthcare providers, and administrative teams.
• Ensure effective internal communication to support seamless patient care.
• Handle confidential patient information in compliance with data protection regulations.
• Understand, follow and support all hospital infection control programs

Qualifications & Experience

• Bachelor s degree in Healthcare Administration, Business, Hospitality, or a related field is preferred.
• experience in a front-desk, patient affairs, or customer service role
• Excellent communication and interpersonal skills, with a patient-first mindset.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Proficiency in electronic medical records (EMR) systems, CRM software, and appointment scheduling tools.

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