Patient-Affairs (Front-Desk) Specialist - UAE National only

GluCare; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Patient Affairs Specialist to be the welcoming face of their front desk operations. In this pivotal role, you will ensure a smooth experience for patients by managing appointments, addressing inquiries, and coordinating with medical teams. Ideal candidates will possess a strong customer service background, preferably in healthcare or hospitality, and demonstrate excellent communication and organizational skills. If you thrive in a fast-paced environment and have a passion for enhancing patient experiences, this opportunity is perfect for you.

Qualifications

• Bachelor's degree in a related field preferred.
• Experience in front-desk or customer service roles is essential.

Responsibilities

• Manage patient check-ins and provide essential information about services.
• Coordinate patient appointments and maintain accurate records.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Education

Bachelor’s degree in Healthcare Administration

Bachelor’s degree in Business

Bachelor’s degree in Hospitality

Tools

Electronic Medical Records (EMR) systems

CRM software

Appointment scheduling tools

Job description

The Patient Affairs Specialist will be the first point of contact for patients, ensuring smooth and efficient front-desk operations. This role involves welcoming and assisting patients, managing appointments, handling inquiries, and coordinating with medical teams to provide seamless care. The ideal candidate has a strong customer service background, preferably in healthcare or hospitality, with excellent communication and organizational skills.

Key Responsibilities:

1. Front Desk & Patient Reception:
   Welcome, greet, and assist patients with a warm and professional approach.
   Manage patient check-ins and check-outs, ensuring a smooth and efficient experience.
   Provide essential information about the clinic’s services, policies, and procedures.
2. Appointment & Scheduling Management:
   Coordinate patient appointments, ensuring optimal scheduling for doctors and specialists.
   Manage appointment confirmations, reminders, and follow-ups to minimize no-shows.
   Update and maintain accurate patient records in the electronic medical records (EMR) system.
3. Patient Experience & Support:
   Serve as the primary contact for patient inquiries, concerns, and requests.
   Assist patients with insurance verification and billing inquiries.
   Provide clear guidance on clinic workflows, procedures, and digital health tools.
4. Administrative & Operational Support:
   Maintain front-desk efficiency by managing daily administrative tasks.
   Ensure a tidy, organized, and welcoming reception area.
   Collaborate with medical and operations teams to optimize patient flow and minimize wait times.
5. Coordination & Communication:
   Act as a liaison between patients, healthcare providers, and administrative teams.
   Ensure effective internal communication to support seamless patient care.
   Handle confidential patient information in compliance with data protection regulations.

Understand, follow and support all hospital infection control programs.

Requirements:

Qualifications & Experience:

• Bachelor’s degree in Healthcare Administration, Business, Hospitality, or a related field is preferred.
• Experience in a front-desk, patient affairs, or customer service role.
• Excellent communication and interpersonal skills, with a patient-first mindset.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Proficiency in electronic medical records (EMR) systems, CRM software, and appointment scheduling tools.