Patient Advocate Officer

American Hospital Dubai; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

An established healthcare facility seeks a Patient Advocate Officer dedicated to promoting patient rights and enhancing their care experience. Key responsibilities include addressing patient concerns, conducting feedback analysis, and leading quality improvement projects. The ideal candidate will possess strong leadership skills, a background in healthcare operations, and a commitment to patient-centered care.

Qualifications

• Minimum of 3 years of experience in patient experience management or healthcare operations.
• Knowledge of complaint resolution, patient survey analysis, and quality improvement initiatives.
• Ability to communicate effectively in English, Arabic, and other languages.

Responsibilities

• Advocate for patients' rights and ensure their voices are heard in decision-making processes.
• Investigate and resolve patient complaints in a timely manner and maintain detailed records.
• Collaborate with cross-functional teams to improve patient care and service recovery.

Skills

Patient advocacy

Data analysis

Communication skills

Leadership

Problem-solving

Education

Bachelor's degree in Management or related field

Job description

Focuses on advocating for patients rights addressing concerns with empathy and ensuring timely resolution of complaints Analyzes patient feedback collaborates with crossfunctional teams to improve care and leads quality improvement projects Monitors patient satisfaction KPIs maintains records and provides staff training on patient advocacy and service recovery Promotes a patientcentered care culture Responsibilities Advocates for patients rights and ensures their voices are heard in decisionmaking processes Serves as the primary point of contact for patients addressing concerns and complaints with empathy and professionalism Investigates and resolves patient complaints in a timely manner ensuring root cause analysis and service recovery strategies are effectively implemented Maintains detailed records of patient interactions and followup actions Conducts and analyzes patient surveys to identify trends and areas for improvement Works closely with the Press Ganey team to collect and analyze patient feedback data Collaborates with the continuous improvement team to develop datadriven solutions for enhancing patient care Monitors key performance indicators KPIs related to patient satisfaction and advocates for necessary changes Leads or supports quality improvement projects aimed at streamlining workflows and addressing operational challenges Works closely with crossfunctional teams fostering collaboration between clinical and administrative departments Ensures alignment with organizational goals and healthcare standards Provides training sessions for staff on patient advocacy communication skills and service recovery techniques Promotes a culture of patientcentered care within the organization Travels between the Hospitals and Satellite Clinics if needed Interacts with patients families clinical staff and administrative teams if needed Qualifications Bachelor s degree in Management or a related field PROFESSIONAL EXPERIENCE Minimum of 3 three years of experience in patient experience management or healthcare operations Knowledge of complaint resolution patient survey analysis and quality improvement initiatives Knowledge of healthcare standards and compliance requirements Skills in advanced computer usage including proficiency in Excel and data analysis Skills in managing crossfunctional teams with strong leadership and communication abilities Skills in organization with excellent attention to detail Ability to analyze data and utilize patient feedback systems effectively Ability to solve problems and make informed decisions with a high level of proficiency Ability to demonstrate high emotional intelligence and empathy when handling patient concerns Ability to communicate effectively in English Arabic and other languages Ability to thrive in fastpaced highpressure environments Ability to manage projects and optimize workflows efficiently You will be redirected to the company website to apply for this position

Patient Advocate Officer • United Arab Emirates