Patient Access Officer

Sheikh Shakhbout Medical City; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in the healthcare sector is seeking a dedicated Patient Access Officer to ensure smooth scheduling and patient inquiries. This role involves managing patient admissions, verifying insurance eligibility, and maintaining data accuracy within the facility's systems. The ideal candidate will have a Bachelor's degree and 2-4 years of relevant experience, particularly in a large healthcare environment. Join a dynamic team committed to providing exceptional patient care and operational excellence, where your contributions will directly impact the quality of service delivered to patients and their families.

Qualifications

• 2-4 years of relevant experience in a healthcare facility.
• Strong understanding of insurance processes and patient scheduling.

Responsibilities

• Ensure accurate scheduling of patients and manage inquiries.
• Maintain compliance with hospital policies and assist with insurance verification.

Skills

Patient Scheduling

Insurance Verification

Customer Service

Data Accuracy

Education

Bachelor's Degree in Relevant Field

Job description

Responsible for ensuring appropriate and accurate scheduling of all patients availing services at the facility. Using properly the facility's registration system; ensuring all insurance benefits, eligibility, pre-certification, and/or authorizations meet payers' protocol. Generating, monitoring, and reviewing daily cash receipts, registration reports, and patient collections.

1. Handle routine patient inquiries related to the admission process and insurance verification.
2. Ensure compliance with hospital policies and procedures.

Experience

Required: 2-4 years of relevant experience
Desired: Experience in a large healthcare facility

Educational Qualification

Required: Bachelor's degree or equivalent in any relevant field
Desired: N/A

Additional Responsibilities

• Communicate and interact professionally with patients and families, considering cultural diversity.
• Ensure adequate staffing for reception and call center functions, distributing work to meet operational priorities.
• Implement accurate registration, billing, and insurance processes by patient access representatives.
• Assist in verifying insurance eligibility as required.
• Maintain data accuracy in HIS with required documents.
• Monitor service availability and identify operational improvement opportunities.
• Maintain professional relationships with other departments.
• Participate in departmental quality improvement initiatives, applying relevant tools and techniques.
• Handle patient and family complaints and inquiries.
• Work different shift duties to cover the department 24/7.

Accountabilities

• Respond promptly to requests according to organizational guidelines.
• Complete complaint investigations within deadlines.
• Achieve clinic fill rate targets.
• Collaborate to meet departmental KPIs within assigned areas.

Company Industry: Medical, Medical Devices

Department / Functional Area: Doctor, Nurse, Paramedics, Medical Research

Keywords: Patient Access Officer

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