Parts Consultant - Automotive

Al Masaood; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading company in the automotive sector is seeking a Parts Sales Specialist in Dubai. The role involves identifying parts, managing inventory, and ensuring customer satisfaction through effective communication and coordination. Candidates should have 3 to 5 years of experience in parts sales and strong knowledge of the local market.

Qualifications

• 3 to 5 years in parts sales role.
• Strong background and knowledge in parts.
• Proven ability to work under pressure.

Responsibilities

• Identify and locate required parts based on job cards.
• Monitor and manage stock levels.
• Ensure timely issuance of parts to technicians.

Skills

Parts knowledge

Customer service

Inventory management

MS Office

Job description

Key Responsibilities

1. Parts Identification & Selection
   Identify and locate required parts based on job cards and technician requirements. Use EPC systems or manuals for accurate multiband parts identification. Support service advisors and customers with accurate parts recommendations. Provide pricing, availability, and alternative options.
2. Inventory & Stock Management
   Monitor and manage stock levels to ensure critical parts are available. Conduct regular stock checks and report discrepancies. Assist in forecasting and reordering based on demand.
3. Back Order Follow-Up
   Monitor back-ordered items and follow up with suppliers for earliest delivery. Update relevant departments on ETA and manage customer expectations.
4. Workshop Coordination
   Ensure timely issuance of parts to technicians for ongoing jobs. Minimize delays in vehicle service through proactive coordination.
5. Customer Satisfaction
   Handle parts inquiries and complaints professionally. Ensure fast resolution of parts-related issues.
6. Reporting & Compliance
   Maintain logs of daily transactions, VOR status, and back orders.

Qualifications

• 3 to 5 years in parts sales role
• Strong background and knowledge in parts
• Proven ability to work under pressure and meet demanding targets
• Ability to manage complex human relationships and be culturally sensitive
• Strong understanding of the local and regional market
• MS Office skills

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