Partnerships Onboarding Assistant | Dubai, UAE

Ebury; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A global fintech firm in Dubai is looking for a Partnerships Onboarding Associate to facilitate the onboarding of new clients. The ideal candidate should have at least 1 year of experience in client onboarding, possess KYC/AML knowledge, and be fluent in English. This role offers a competitive salary, annual discretionary bonuses, and opportunities for career progression in a dynamic environment.

Benefits

Competitive Starting Salary

Annual discretionary bonus

Dedicated mentorship

Cutting-edge technology

Clear career progression

Dynamic and supportive culture

Generous benefits package

Qualifications

• Minimum of 1 years' experience in a client onboarding/KYC/AML focused role and/or legal background.
• Fluent in English.

Responsibilities

• Ensure a smooth onboarding process for partners and clients.
• Gather KYC documentation from partners.
• Explain onboarding framework to partners.
• Follow up on accounts to ensure timely progression.
• Assist in complex payment screening queries.

Skills

Ability to work under pressure

Attention to detail

Excellent communication skills

Problem-solving mindset

Initiative

Education

Degree level education preferred

Job description

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You'll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.

Partnerships Onboarding Associate

Ebury Dubai Office - Office based

The Ebury Solutions Team manages our partnership network, which is the core of our indirect sales channels, through different partnership models, including introductory broker agreements and program management agreements using our white-label solution or accessing our capabilities through API connection.

The Role

In the onboarding assistant role you will be responsible for helping our partners in onboarding new clients. This means that you will act as the point of contact between our internal onboarding and compliance teams, and our external partners. You will need to gain an in-depth understanding of Ebury's onboarding and compliance processes and how these can be applied in real life situations.

What you'll do

• Ensuring that the onboarding process is as smooth and efficient as possible, for both our internal teams and partners alike
• Gathering KYC documentation from partners whilst ensuring that it meets our requirements
• Explaining our onboarding framework to partners to help them in understanding our processes and requirements
• Proactively following up on accounts where necessary to make sure they are progressing through the relevant stages in a timely manner
• Using a problem solving mindset to find solutions in more difficult or complex cases to ensure that clients can be successfully onboarded
• Utilising the same AML and KYC knowledge and experience to assist in complex payment screening queries where necessary.

What you'll need

• Ability to work under pressure while working accurately and efficiently
• Fast learner with a high attention to detail- Ability to think outside of the box and take initiative
• Possess a positive, enthusiastic and motivated attitude
• Excellent written and verbal communication skills including an excellent phone manner
• Minimum of 1 years' experience in a client onboarding/KYC/AML focused role and/or legal background
• Fluent in English
• Degree level education preferred

Why Ebury?

• Competitive Starting Salary with an annual discretionary bonusthat truly rewards your performance from day one.
• Dedicated Mentorship: Learn directly from experienced (managers of depts) who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central (Location) Office: A fantastic location with excellent transport links.

Ready to launch your career with a global FinTech? Click the 'Apply' Today and discover your potential at Ebury!

You can also connect with me on LinkedIn - Fabienne Zigrit

#LI-FZ1

#LI-ONSITE

About Us

Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.

Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.

At Ebury, we're committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We're proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our Women's Network , LGBTQIA+ Network , and Veterans Network . These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams.

We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.

Please submit your application on the careers website directly, uploading your CV / resume in English.

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