Partnerships Onboarding Assistant

Ebury; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global fintech firm in Dubai is seeking a Partnerships Onboarding Assistant to facilitate onboarding for new clients. This role involves acting as a contact between internal teams and external partners, gathering KYC documentation, and ensuring efficient onboarding processes. The ideal candidate has client onboarding experience, good communication skills, and a positive attitude. Competitive benefits and career progression opportunities are offered.

Benefits

Competitive annual discretionary bonus

Healthcare and social benefits

Dedicated mentorship

Career progression pathways

Qualifications

• Minimum of 1 year experience in client onboarding, KYC, AML roles, or legal background.
• Fluent in English.
• Ability to work under pressure accurately and efficiently.

Responsibilities

• Ensure a smooth onboarding process for partners.
• Gather KYC documentation from partners.
• Explain the onboarding framework to partners.
• Proactively follow up on accounts to ensure timely progress.
• Assist in AML and KYC-related queries.

Skills

Attention to detail

Problem-solving skills

Communication skills

Client onboarding experience

Education

Degree level education

Job description

Partnerships Onboarding Assistant

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means being part of a collaborative and innovative environment where your contributions are valued. You'll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.

Partnerships Onboarding Associate

Ebury Dubai Office - Office based

The Ebury Solutions Team manages our partnership network, which is the core of our indirect sales channels, through different partnership models, including introductory broker agreements and program management agreements using our white-label solution or accessing our capabilities through API connection.

The Role

As a Partnerships Onboarding Assistant, you will be responsible for helping our partners onboard new clients. This means acting as the point of contact between our internal onboarding and compliance teams and our external partners. You will need to gain an in-depth understanding of Ebury's onboarding and compliance processes and how these can be applied in real-life situations.

What you'll do

• Ensure the onboarding process is smooth and efficient for both internal teams and partners.
• Gather KYC documentation from partners, ensuring it meets our requirements.
• Explain our onboarding framework to partners to help them understand our processes and requirements.
• Proactively follow up on accounts to ensure they progress through relevant stages in a timely manner.
• Use problem-solving skills to find solutions in complex cases to ensure successful onboarding.
• Assist in AML and KYC-related payment screening queries where necessary.

What you'll need

• Ability to work under pressure accurately and efficiently.
• Fast learner with high attention to detail and initiative.
• Positive, enthusiastic, and motivated attitude.
• Excellent written and verbal communication skills, including phone manner.
• Minimum of 1 year experience in client onboarding, KYC, AML roles, or legal background.
• Fluent in English.
• Degree level education preferred.

Why Ebury?

• Competitive annual discretionary bonus based on performance.
• Dedicated mentorship from experienced managers.
• Cutting-edge, tailor-made technology tools.
• Clear pathways for career progression within Ebury.
• Supportive, collaborative culture emphasizing teamwork and personal growth.
• Generous benefits package including healthcare and social benefits.
• Central office location with excellent transport links.

Ready to launch your career with a global FinTech? Click the 'Apply' button today and discover your potential at Ebury!

You can also connect with me on LinkedIn - Fabienne Zigrit

LI-FZ1

LI-ONSITE

About Us

Ebury is a fast-growing international fintech company, founded in 2009 and headquartered in London, with over 1700 staff across more than 29 markets worldwide. We celebrate cultural diversity and pride ourselves on our innovative and collaborative teams that are transforming the fast-paced fintech sector.

Our achievements include a £350 million investment from Banco Santander in 2019 and awards such as Financial Times: 1000 Europe's Fastest-Growing Companies.

We are committed to building an inclusive workplace where everyone feels valued and supported. Our employee networks and ESG initiatives, including Women's, LGBTQIA+, and Veterans Networks, foster connection, mentorship, and advocacy across our global teams.

We stand against discrimination and promote a culture of inclusion. At Ebury, you can be yourself and belong, helping us write our future.

Please submit your application via our careers website, uploading your CV in English. Job ID 4651310101