Position Summary
Communicating with internal and external stakeholders, the Partnerships Manager will provide the necessary support to grow the Company’s partner network and manage the relationships between the Company and partnered organisations. Taking the lead over various project aspects, the Partnerships Manager helps to plan and launch new partnerships and oversee them post-implementation, growing their performance to meet the best interests of each partnered organisation.
Key Relationships
Reports to: Senior Partnerships Manager
Direct reports: None
Key interactions:
Internal: GHA global team
External: Partner representatives, GHA member brands
The areas of responsibility under this position include but are not limited to:
- Project Management
- Partner Account Management
Project Management
- Plans, coordinates and administers activities within assigned projects or project areas to help implement project goals
- Produces and maintains project plans
- Assists in developing project documentation, policies, procedures and guidelines, and maintains project filing system
- Works with internal and external stakeholders to ensure timely project execution
- Oversees project goals, creates reports on project status, highlights implementation gaps and suggests new solutions
- Researches data for project planning, analyses data to support project development and implementation, and monitors data during project execution
- Undertakes other administrative tasks as specified by the line manager
Partner Account Management
- Administers activities within assigned partnership project areas to ensure timely project execution
- Maintains process-driven approaches to partner outreach and relationship management
- Communicates with external (partners, member brands) and internal (GHA) stakeholders to ensure continuity of successful partnerships and contributes to improvements of processes and procedures
- Plays a key role in new partner onboarding
- Co-creates content promotions with partners
- Creates reports on partnership performance status and analyses data to generate insights for partner project results
- Researches, identifies and sources new partnership opportunities
- Develops, organises and maintains the partnerships-related documentation and files
Education, Experience and Skills
- Bachelor’s degree in business administration or a related field is preferred
- Project Management certification is preferred
- Thinks analytically and is able to challenge and interpret internal and external factors
- Requires multi-tasking and prioritisation skills working under time pressure, with continuous attention to detail
- Requires strong interpersonal skills in interacting with key stakeholders and excellent verbal and written communication skills
- Requires knowledge of working in a multi-cultural environment with international companies, to work with integrity and actively promote ethics and compliance policies across the organisation
- Required strong communication and writing skills in English
- Knowledge of the hospitality industry is beneficial