Partnership Management Manager

Keeta; Fujairah City; On-site; AED 120,000 - 200,000; Full time

Job summary

A global food delivery company based in the UAE is seeking a Partnership Management Manager to manage relationships with logistics partners. The ideal candidate will have 3+ years of experience in partner management, excellent communication skills, and proficiency in Arabic and English. This position focuses on ensuring operational excellence in rider recruitment and engagement within the growing UAE market.

Qualifications

• At least 3 years of experience in rider growth and partner management.
• Independently managed partner relationships and business strategy.
• Experience in food delivery partner management preferred.

Responsibilities

• Lead the recruitment of partners for last-mile delivery services.
• Develop service partner onboarding criteria and incentive structures.
• Design and implement training programs for partners and riders.
• Oversee partner and rider operations through strategic planning.

Skills

Communication skills

Negotiation abilities

Problem-solving abilities

Knowledge of market trends

Bilingual proficiency (Arabic, English)

Education

Bachelor's degree or higher

Job description

Keeta is an independent brand under Meituan, the world’s largest tech-driven retail company. We specialize in food and consumer product delivery services across international markets, guided by our mission: "We help people eat better, live better."

Following our successful launch in Hong Kong in 2023 and full market entry into Saudi Arabia, we are now expanding into the UAE, Kuwait, and Qatar as part of our continued global growth.

Opportunity:

We are seeking an experienced Partnership Management Manager to join our team. In this role, you will be responsible for developing, expanding, and managing relationships with third-party logistics (3PL) partners across multiple cities, ensuring operational excellence, and driving rider recruitment and engagement to meet business goals.

Key Responsibilities:

• Partner Recruitment: Lead the recruitment of partners capable of providing last-mile delivery services across the UAE. Focus on aligning recruitment strategies with local regulations to support partners in enhancing rider acquisition efficiency. Preference is given to those with access to 3PL resources (motorcycles or automobiles) in Dubai or Abu Dhabi.

• Partner Policies & Business Standards: Collaborate with relevant departments to develop service partner onboarding criteria, competitive incentive structures, and partner replacement mechanisms, all based on local market research and operational needs.

• Partner Training: Design and implement standard operating procedures (SOPs), training programs, and evaluation frameworks for riders and service partners. Ensure all materials align with market conditions and platform requirements. Regularly conduct training and assessments to guarantee legal compliance and operational efficiency among partners and their riders.

• Partner Operations Management: Define and break down business objectives into actionable phases. Oversee partner and rider operations through strategic planning, business execution, digital tools, and SOP-based management. Continuously monitor performance and conduct regular reviews to drive results and optimize performance.

Requirements:

• Bachelor's degree or higher, with at least 3 years of experience in rider growth and partner management.
• Excellent communication skills with the ability to build and maintain strong partner relationships.
• Strong negotiation and problem-solving abilities, with a results-oriented mindset.
• In-depth knowledge of rider and 3PL market trends and best practices.
• Proficiency in Arabic and English.

Qualifications:

• 3-5 years or more of experience in partner management at large companies, including independently managing partner relationships and business strategy implementation.
• Experience in food delivery partner management or partner management and analysis in large domestic logistics/express delivery companies is highly preferred.

At Keeta, we foster an innovative and collaborative environment that values creativity and teamwork. We embrace a rich diversity of cultures and perspectives, empowering you to make an impact.

Join us and be part of this dynamic community that is redefining the food delivery experience!