Partner Training Lead

careem; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

A multinational transportation network company is seeking a Restaurant Partner Training Lead in Dubai. This role involves managing a team responsible for onboarding and training restaurant partners, ensuring they are equipped for success. Candidates should have extensive experience in partner success, strong project management abilities, and excellent communication skills. You will enjoy flexible work arrangements, continuous learning opportunities, and healthcare benefits.

Benefits

Unlimited vacation days

Access to healthcare benefits

Fitness reimbursements

Qualifications

• 3+ years of experience in restaurant onboarding or partner success.
• Proven ability to lead cross-functional teams across multiple geographies.
• Strong project management skills with fast-paced execution.

Responsibilities

• Lead and manage a team of restaurant partner training specialists.
• Collaborate with technology teams and third-party vendors for API integrations.
• Develop scalable training materials for both technical and non-technical audiences.

Skills

Project Management

Stakeholder Management

Communication

Job description

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

What You ll Do

• Lead and manage a team of restaurant partner training specialists across UAE and Jordan.
• Own the end-to-end partner training journey, ensuring restaurants go live within SLA and are equipped to succeed from day one.
• Collaborate with technology teams and third-party vendors (e.g., Foodics, Grubtech, Deliverect) to facilitate and support successful API integrations.
• Support the rollout and operational adoption of key product features such as auto order acceptance, fallback protocols, and menu syncing.
• Drive adoption of Sunmi devices and the Careem native restaurant app, ensuring partners are trained, enabled, and operationally stable.
• Develop scalable training materials, SOPs, and resources tailored to both technical and non-technical audiences.
• Forecast and manage procurement of training and operational devices, coordinating logistics for timely deployment.
• Contribute to market expansion and new region launches, ensuring readiness from a training and enablement perspective.

What You ll Need

• 3+ years of experience in restaurant onboarding, or partner success preferably in food delivery, logistics, or marketplace environments.
• Proven experience leading cross-functional teams and working across multiple geographies.
• Strong project management skills with the ability to prioritize and execute in a fast-paced environment.
• Excellent communication and stakeholder management abilities.

What we ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

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Careem is a multinational transportation network company operating an app-based car booking service company based in Dubai. Riders can make requests for immediate or later scheduled pick-ups through the Careem phone app.