Fashion Consultant - Tory Burch

Chalhoub Group; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Chalhoub Group in Abu Dhabi is seeking a Fashion Consultant to drive in-store sales while delivering exceptional guest experience. You will support CRM CX initiatives, collect customer data, and nurture relationships in an omni-channel environment.

Responsibilities include promoting the MUSE loyalty program, adhering to VM guidelines, and coordinating in-store marketing events. You’ll stay current with brand campaigns and help maximize store performance.

Qualifications

• Strong English communication skills.

Responsibilities

• Achieve individual and team sales targets while delivering exceptional Guest Experience.
• Support CRM CX and other customer and people initiatives in-store.
• Collect data on customer behaviour, top sellers and slow movers for business reviews.
• Drive client relationships within an omni-channel approach.
• Provide pre-buying feedback on products to aid assortment decisions.
• Drive eNPS through people experience initiatives and culture.
• Adhere to VM guidelines and Standard Operating Procedures (SOPs).
• Promote the MUSE loyalty program and stay up-to-date with app offerings.
• Ensure click-and-collect are conducted within SLAs.
• Support in-store marketing events and activations and brand campaigns.
• Keep abreast of brand social media activities and campaigns.
• Drive sell-through in the store and share insights with the team.
• Provide input on what's working well and what's not in the store.

Skills

Strong English communication skills

Job description

INSPIRE EXHILARATE DELIGHT

What you ll be doing

At Chalhoub we express the exceptional As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience and ensuring support in the implementation of CRM CX and other key customer and people initiatives in-store You will collect data on customer behaviour top sellers slow movers which will be key input for business reviews Drive client relationships within an omni-channel approach Provide pre-buying feedback on products Drive eNPS through people experience initiatives and culture Ensure adherence to VM guidelines and Standard operating procedures SOPs Ensure click and collect are conducted within SLAs Service-level agreement Ensure customer data is properly captured in adherence to marketing team requirements Promote loyalty program MUSE and stay up-to-date with app offerings etc Support with in-store marketing events and activations Keep abreast of all brand social media activities and campaigns Drive sell-throughs within the store Support in-store CX initiatives Provide input to what s working well what s not working well within the store

What you'll need to succeed

• Strong English communication skills