Parking Services & Customer Support Lead

Mashreq; United Arab Emirates; On-site; AED 90,000 - 120,000; Full time

Job summary

Mashreq UAE is seeking a focused Parking Services Coordinator to manage Mashreq-owned premises parking, coordinate with internal teams, and supervise staff handling official car arrangements for the Chairman’s requirements. This role includes providing telephone support, keeping parking records accurate, and ensuring timely responses to queries.

The position requires strong communication, English fluency, and Arabic knowledge, with a high school diploma and 3–5 years of relevant experience in a

Qualifications

• Excellent communication skills for internal/external stakeholders.
• Ability to plan and submit MIS on time.
• Strong time management and prioritization.
• Fluent in spoken and written English; Arabic knowledge is essential.

Responsibilities

• Support Mashreq UAE premises parking services and coordinate with internal stakeholders.
• Supervise two resources for official car arrangements and Chairman’s requirements.
• Provide telephone customer service support and resolve parking queries.
• Maintain and update parking records and databases for accuracy.
• Coordinate staff parking allocations across Mashreq buildings for eligible employees.
• Ensure documentation is accurate and processes comply with timelines.
• Liaise with internal teams and external authorities for approvals and submissions.
• Back up RE and Property staff as needed.
• Prepare information for CB authorities related to Real Estate activities.

Skills

Communication skills

MIS planning

Time management

English proficiency

Arabic language

High school diploma

MS Office

PABX experience

Problem solving

Relationship building

Punctuality

Education

High school diploma

Tools

PABX system

Job description

Mashreq UAE is seeking a focused Parking Services Coordinator to manage Mashreq-owned premises parking, coordinate with internal teams, and supervise staff handling official car arrangements for the Chairman’s requirements. This role includes providing telephone support, keeping parking records accurate, and ensuring timely responses to queries.

The position requires strong communication, English fluency, and Arabic knowledge, with a high school diploma and 3–5 years of relevant experience in a