P&C Executive

AccorHotel; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

AccorHotels in Dubai seeks a proactive People & Culture coordinator to support recruitment, onboarding, and engagement across hotel teams. You will coordinate administrative HR tasks, ensure timely staffing, and drive Heartist values with department leaders.

The role involves managing onboarding, probation checkpoints, and annual performance activities while maintaining HR records and supporting payroll processes. On-site position with Accor standards and procedures.

Qualifications

• Experience in People & Culture coordination or HR administration.
• Strong understanding of recruitment, onboarding, and performance processes.
• Excellent communication and stakeholder management skills.

Responsibilities

• Coordinate administrative HR procedures and recruitment activities.
• Partner with department heads to implement People strategy and Heartist initiatives.
• Oversee onboarding, probation reviews, and annual performance cycles.
• Manage payroll-related processes and compliance documentation.
• Maintain HR records, prepare reports, and support audits.

Job description

The Role

• Under the general guidance and supervision of the Director of People & Culture and within the limits of established Accor polices & procedures is responsible for coordinating the various functions including administrative procedures recruitment liaison with departments and overall coordination of People & Culture activities in the hotel to achieve highest levels of Heartist engagement.
• Takes active part and responsibilities in areas of:
  • People Acquisition
  • People Engagement & Development
  • People Management & Retention
• Manages all records documentation and reports at all times and produces the decided Deliverables
• Executes the hotels People strategy by planning Company and P&C training programs and the recruiting of non-management roles in the hotel
• Coordinating the administrative support to the People & cultures team in accordance with the Hotels standard and procedures and to ensure that staffing needs are met in a timely manner from placing ads to interviewing and hiring
• Is responsible for engagement activities welfare Heartists areas and accommodation coordination
• Engage with HODs to drive Accor Values and the implementation of practices to live up to the Heartist Value Proposition of Accor.

People:

• People Acquisition (using HERO as the platform) and conducting interviews/reference checks whilst following HIRING CHECKLIST
• Manage on boarding following ONBOARDING CHECKLIST
• Managing and driving probationary mid-checkpoints and Annual Performance of teams and conducting PERFORMANCE DEBRIEFS
• Learning Managing Digital and Face to Face Learning for team members
• Engagement Manage and work on engagement drivers with HODs and EES management
• Rewards & Recognition work with departments for team recognition and rewarding
• Manage Heartist Branding (through social media channels and internal communication)
• Work with P&C Manager and HODs towards retention of People
• Do Organizational Development analysis and present learnings to key stakeholders with action plans.
• Manage Exits amicably following OFF BOARDING CHECKLIST.

Admin & Activities:

• Manage onboarding of team members based on the Accor Standards and checklists
• Manage off boarding of team members based on the Accor Standards and checklists
• Communication Internal and External through right channels
• Manage al internal and external audits
• Advise HODs and team on Legal outlook (labor laws and compliances)
• Ensure ALL LEGAL DOCUMENTS are availed and be ready with inspections at all times
• Manage payroll and processing for all team members
• Organize Engagement activities with Heartist Wellness Forum
• Manage Insurances (enrollments/claims support/live support) for team members
• Handle Heartist Grievances and elevate as required
• Manage Heartist Services in the hotel with apt Turn Around Time
• Manage all heartist records and reporting (internal and external)
• Work on all government relations through Government Relations Manager
• Manage the interns and their performance
• Housing through the housing partner and Accommodation Services
• Manage Heartist Facilities in the hotel/s and accommodation
• Be responsible for updating P&C DELIVERABLES monthly and accountable for P&C AUDITS.

Planning & Organizing

• Maintains and ensures confidentiality within the department
• Plan and manage Heartist events (Heartist Days Birthdays celebrations etc.)
• Responsible for lockers issue and control of keys check locker rooms and produce report
• Responsible for accommodation issue and control keys check accommodations and manage Heartist requests
• Prepare and manage the welcome kit for team members
• Be responsible for maintenance and value add for Heartist Facilities
• Plan Visa Passport OHC and all mandatory renewals and follow up with PRO
• Furnish reports in advance (internal and external)
• Assist and manage the Heartist social and welfare activities.

Administration:

• Provides administrative support to the Cluster Director of People & Culture
• Maintains a database related to annual vacation flight bookings utility payments furniture allowance internal applications
• Creates Heartist Files and file all heartist related documents correctly and efficiently on an ongoing basis
• Generates monthly People & cultures Learning & Development and Recruitment reports on a monthly basis
• Prepares letters for heartists as requested (eg. bank letters staff offer letters)
• Monitors and update the manning guide on a daily basis and track staff arrivals and start dates
• Updates P&C system in timely manne.
• Administration of Heartist Facilities with departments and suppliers along with maintaining of record
• Liaises for all medical checks insurance administration and vaccinations etc. for the team
• Manages the attendance system and produces monthly payroll and other related reports
• Manages Dashboards statistics and all key data for analysis and proactive actions.
• Is responsible for submitting all reports at pre-decided time intervals

Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:

• Ensure proper care of all equipment and furniture entrusted for Heartists use.
• Be well-familiar with the hotels policies and procedures well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotels emergency procedures in regard to fire medical bomb threat black-out and evacuation.
• Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
• Respects and ensures respect of the hotels commitments to the Environment Charter of Sustainability program (saving energy recycling sorting waste etc.).
• Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotels policy on Fire Hygiene Health and Safety.
• Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
• Does not disclose any financial information or any other information of the Accor Hotels.

Remote Work :

No

Employment Type :

Full-time