Outside Service Attendant

Kerzner International; Dubai; On-site; AED 33,000 - 61,000; Full time

Job summary

The Meydan Hotel in Dubai seeks an Outside Service Attendant to deliver exceptional guest experiences across all outside golf operations. You will support daily golf facility functions, maintain external service areas, and assist in tournaments and events while upholding Meydan Golf and Troon standards.

Your role emphasizes efficient, professional, and courteous service, with focus on cart management, guest assistance, and adherence to safety and grooming guidelines.

Qualifications

• Basic proficiency in English (spoken and written).
• Strong attention to detail and commitment to high standards.
• Excellent teamwork and collaboration skills.
• Positive attitude with a proactive, can-do approach.
• Effective communication and interpersonal skills.
• Ability to work in a fast-paced environment with flexibility and reliability.
• Customer service-oriented mindset with passion for guest experiences.
• Less or equivalent to high school education; or a minimum of six month’s training / working in a similar role.

Responsibilities

• Maintain outdoor areas clean, organized, and well presented.
• Maintain cart barn, charging stations, and wash-down areas.
• Assist with guest handling, bag and club support, and equipment tracking.
• Provide guidance on golf course policies, cart usage, etiquette, and pace of play.
• Assist with coordinating tournaments and events and tee-off operations.
• Support food and beverage service for guests on course and driving range.
• Follow health, safety and Meydan Golf grooming standards.

Skills

English (basic)

Attention to detail

Teamwork

Positive attitude

Communication

Flexibility

Customer service mindset

Education

High school or equivalent / 6 months training

Job description

Situated at the heart of Dubai’s world-renowned Meydan Racecourse, The Meydan Hotel offers an elevated hospitality experience where contemporary luxury meets dynamic energy. Overlooking one of the world’s most iconic horse racing destinations, our hotel offers exceptional culinary experiences, spacious rooms with panoramic views, and seamless service to create unforgettable moments for every guest. Whether welcoming leisure travellers, business delegates, or racing enthusiasts, we are driven by a passion to deliver personalised, heartfelt hospitality and to exceed expectations at every turn.

Job Summary

The Outside Service Attendant plays a key role in delivering an exceptional guest experience by providing efficient, professional, and courteous service across all outside golf operations. This role supports the daily functioning of the golf facility, ensuring that all external service areas, equipment, and guest touchpoints are maintained to the highest standards. The position also assists in the execution of tournaments and events while upholding the service excellence standards of Meydan Golf and Troon.

Key Responsibilities

Operations & Facility Maintenance

• Ensure the cleanliness, organization, and presentation of all outdoor areas including the Cart Barn, Driving Range, Bag Drop, Parking Area, and Golf Course.
• Maintain the Cart Barn, charging stations, and wash-down areas in a clean, safe, and orderly condition.
• Monitor and report any shortages of guest supplies, rental equipment, or operational items to supervisors.
• Assist with general upkeep, including basic maintenance of outdoor furniture and facilities.

Guest Services

• Deliver a welcoming and professional service experience to all guests at all times.
• Assist guests with bag handling, club cleaning, and general support throughout their visit.
• Ensure rental clubs are clean, well-maintained, and properly tracked at all times.
• Provide clear and courteous guidance to guests regarding golf course policies, golf cart usage, etiquette, and pace of play.
• Encourage guest feedback and promote survey completion, sharing insights with management.

Golf Operations Support

• Prepare, stage, and maintain golf carts in accordance with Troon Golf standards.
• Ensure all golf carts are clean, properly arranged, and fully charged at the end of each day.
• Assist with the coordination and execution of golf tournaments and events.
• Support tee-off operations, including starter assistance and pace-of-play monitoring when required.

Driving Range & Equipment Management

• Maintain the driving range presentation, including ball inventory, pyramids, bag stands, and den caddies.
• Ensure consistent availability and proper condition of practice balls throughout the day.
• Assist in coordinating food and beverage service for guests on the course and driving range.

Administration & Compliance

• Maintain accurate records of rental equipment usage.
• Manage daily towel inventory, ensuring proper collection and return from laundry.
• Follow all health, safety, and safe work practices in daily operations.
• Adhere to Meydan Golf uniform and grooming standards at all times.
• Demonstrate reliability, punctuality, and flexibility in scheduling.
• Perform additional duties as assigned based on operational requirements.

Skills, Experience & Educational Requirements

• Basic proficiency in English (spoken and written).
• Strong attention to detail and commitment to maintaining high standards.
• Excellent teamwork and collaboration skills.
• Positive attitude with a proactive and "can-do" approach.
• Effective communication and interpersonal skills.
• Ability to work in a fast-paced environment with flexibility and reliability.
• Customer service-oriented mindset with a passion for delivering exceptional guest experiences.
• Less or equivalent to high school education; or a minimum of six month’s training / working in a similar role.

Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.