Outlet Team Leader

TALENTMATE; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxurious hospitality venue in Ras Al Khaimah seeks an Outlet Team Leader to oversee daily operations and lead the service team. The ideal candidate has experience in F&B operations, strong leadership skills, and a commitment to exceptional guest service. Join a team dedicated to creating memorable experiences while upholding the high standards of the SO/ brand.

Benefits

Competitive salary

Development opportunities

Creative work environment

Global brand experience

Qualifications

• Previous experience in F&B operations, preferably in luxury settings.
• Strong leadership and communication skills.
• Fluency in English; additional languages are a plus.

Responsibilities

• Lead and motivate outlet staff to deliver high-quality service.
• Assist in training team members on menu and service standards.
• Monitor service delivery to ensure guest satisfaction.

Skills

Leadership

Guest service orientation

Communication skills

Problem-solving abilities

Job description

Overview

As an Outlet Team Leader at SO/ Ras Al Khaimah, part of the All-Inclusive Collection, you will play a key role in supporting daily outlet operations, guiding and motivating the service team, and ensuring an exceptional guest experience that reflects the bold, stylish, and playful SO/ brand. You will act as the link between management and staff, helping maintain operational excellence and service quality.

Key Responsibilities

• Lead, guide, and motivate outlet staff to deliver consistent, high-quality service in line with SO/ brand standards.
• Support the Outlet Supervisor and Manager in managing daily operations, including guest service, workflow, and team coordination.
• Assist in training and mentoring team members, ensuring they are knowledgeable about menu offerings, service standards, and guest engagement techniques.
• Monitor service delivery to ensure accuracy, efficiency, and guest satisfaction.
• Greet and interact with guests professionally, handling inquiries, special requests, and resolving concerns promptly.
• Assist in staff scheduling and allocation to ensure adequate coverage during peak periods.
• Monitor inventory, report shortages, and assist in coordinating replenishment of supplies and equipment.
• Maintain cleanliness, organization, and presentation of the outlet, including dining areas, service stations, and bar areas.
• Uphold health, safety, and hygiene standards, as well as responsible alcohol service regulations.
• Support POS operations, cash handling, and ensure accuracy in guest billing when required.
• Promote upselling initiatives, special promotions, and ensure a seamless guest experience.
• Collaborate with kitchen, bar, and other departments to ensure smooth operations and timely service.
• Foster a positive, professional, and team-oriented work environment, reflecting the SO/ brand culture.

Qualifications

• Previous experience in a team leader, supervisor, or senior staff role within F&B operations, preferably in luxury hotels or resorts.
• Strong leadership, communication, and interpersonal skills.
• Excellent guest service orientation with problem-solving and conflict resolution abilities.
• Knowledge of F&B service standards, inventory control, and POS systems.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks.
• Understanding of health, safety, hygiene, and responsible alcohol service regulations.
• Professional appearance, confident demeanor, and alignment with SO/ brand personality.
• Fluency in English; additional languages are a plus.

What We Offer

• The opportunity to join an international and fast-growing group, committed to building new hotels and creating a global brand.
• The ability to challenge the norm and work in an environment that is creative and rewarding.
• Be part of a team passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.