Outlet Supervisor

Fairmont Hotels & Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a dedicated hospitality professional. The role requires providing exceptional guest service, maintaining high standards of cleanliness, and adapting to various departments. Ideal candidates have a hospitality diploma and some experience in a 4-5 star environment. Fluent English is necessary; additional languages are a plus.

Qualifications

• Female candidates preferred.
• Fresher or 1 year experience in a 4-5 star hotel.
• Height preferably 170cm.

Responsibilities

• Provide professional and efficient service at all times.
• Adapt to rotate within different departments as assigned.
• Maintain cleanliness and organization of the work area.
• Handle guest enquiries courteously and efficiently.
• Monitor operating supplies to reduce wastage.

Skills

Customer service

Teamwork

Flexibility

Communication

Education

Diploma or degree in vocational hospitality

Tools

Opera

Job description

Overview

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Responsibilities

• To provide a courteous, professional, efficient and flexible service at all times, following Rixos Standards of Performance.
• To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned.
• To carry out any other reasonable duties and responsibilities as assigned.
• To undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager.
• To perform opening and closing procedures established for the place of work as assigned.
• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
• To provide high standard of quality and efficient / friendly service as per Standard Operational Procedures.
• To ensure that the place of work and surrounding area is kept clean and organized at all times.
• To handle guest enquiries in a courteous and efficient manner.
• To establish a rapport with guests maintaining good customer relationship.
• To monitor operating supplies and reduce spoilage and wastage.
• To report guest complaints or problems to Managers if no immediate solution can be found and assure follow up with guests.
• To assist in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipment.
• To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards
• To provide friendly, courteous and professional service at all times.
• To maintain good working relationships with colleagues and all other departments.
• To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To comply with local legislation as required.
• To respond to any changes in the department as dictated by the needs of the hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• To attend training and meetings as and when required.

Qualifications

• Female
• Diploma or degree in vocational hospitality
• Fresher or 1year experience in 4-5 star hotel
• Preferably height 170cm
• Preferably European

Additional Information

experience is an asset

Prior experience working with Opera or a related system

Fluency in English

additional languages are a plus

Your team and working environment

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.