Outlet Supervisor

Anantara Hotels & Resorts; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Anantara The Palm Dubai Resort is seeking a Restaurant & Room Service Supervisor to oversee daily operations, ensure exceptional guest experiences, and maintain service standards in line with the Anantara brand.

You will lead a motivated team, monitor service quality, coordinate with the kitchen, manage floor plans and reservations, uphold hygiene and safety standards, and develop a high-performing, guest-centric team on the floor during service.

Responsibilities

• Oversee daily restaurant and room service operations to ensure exceptional guest experiences.
• Lead a service-oriented team with prompt, courteous, and personalised service.
• Monitor service standards and coordinate with kitchen for seamless dining.
• Ensure opening/closing procedures comply with Manager’s Checklist.
• Train and coach team members to maintain Anantara standards.
• Uphold food safety, hygiene, sanitation, and health & safety standards.
• Manage staffing, reservations, schedules, and station allocation.
• Maintain floor presence and handle guest concerns and service recovery.
• Coordinate maintenance and ensure grooming and uniform standards.
• Support effective training programs for new and existing staff.
• Encourage empowerment to resolve guest concerns.
• Identify opportunities for improvement and operational enhancements.

Job description

Job Description:

Anantara The Palm Dubai Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Key Duties & Responsibilities

• Supervise the daily operations of the restaurant and room service, ensuring exceptional guest experiences and efficient service delivery in line with Anantara standards.
• Promote guest satisfaction by leading a motivated, service-oriented team and ensuring prompt, courteous, and personalised service at all times.
• Monitor service standards throughout each shift, assisting with guest seating, service delivery, and communication with the kitchen to ensure a seamless dining experience.
• Ensure smooth shift operations by completing opening and closing procedures in accordance with the Manager’s Checklist and established standards.
• Train, coach, and support team members to maintain Anantara service standards and develop a positive, high-performing team environment.
• Ensure compliance with food safety, hygiene, sanitation, and health & safety standards to maintain a safe environment for guests and colleagues.
• Manage daily operational requirements, including staffing levels, floor plans, reservations, schedules, and station allocation to maximise efficiency.
• Execute revenue and check control procedures accurately, ensuring proper handling of transactions and minimising discrepancies.
• Resolve daily operational challenges, including staffing shortages, last-minute bookings, guest concerns, and service recovery opportunities.
• Maintain a strong presence on the floor during service periods, ensuring adequate coverage and consistent delivery of quality food and beverage experiences.
• Conduct regular inspections of outlet facilities and equipment, coordinating maintenance requirements through appropriate channels.
• Ensure team members maintain professional grooming, uniform standards, and a consistent representation of the Anantara brand.
• Support the implementation of effective training programmes for new and existing team members, encouraging continuous learning and development.
• Build trust and respect within the team through effective communication, coaching, recognition, and fair performance management practices.
• Encourage team members to take ownership and resolve guest concerns through empowerment and proactive service.
• Identify opportunities for improvement, including new ideas, incentive initiatives, and operational enhancements to improve guest satisfaction and business performance.