Outlet Supervisor

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent hospitality brand in Dubai seeks a skilled F&B professional to deliver outstanding guest service. Responsibilities include welcoming guests, assisting with dining needs, and maintaining restaurant standards. Applicants should have experience in restaurant service, excellent English skills, and a passion for team leadership. This is a full-time position with no remote work options.

Qualifications

• Must be well-presented and professionally groomed.
• Ability to motivate staff and work as a team.
• Experience with food and beverage service.

Responsibilities

• Greet and welcome guests promptly with warmth.
• Assist guests with table reservations and seating.
• Ensure timely service and satisfaction with meals.
• Communicate menu details and dietary needs.
• Maintain cleanliness of work areas and equipment.

Skills

Excellent English proficiency

Restaurant service experience

Strong interpersonal skills

Good communication skills

Excellent guest service skills

Job description

• Always greets and welcomes guests promptly in a warm and friendly manner.
• Always thanks and gives fond farewell to guests conveying anticipation for their next visit.
• Assists guest with table reservation.
• Assists guest while seating.
• Ensures guests are served within specified time.
• Has a good knowledge of menu and presentation standards.
• Speaks with guests and staff using clear and professional language and answer phone calls using appropriate telephone etiquette.
• Is able to answer any questions regarding menu and assist with menu selections.
• Is able to anticipate any unexpected guest need and reacts promptly and tactfully.
• Always applies service techniques correctly at all times and serving Food & Beverage items with enthusiasm.
• Serves food courses and beverages to guests.
• Sets tables according to type of event and service standards.
• Records transaction / orders in Point of Sales systems at the time of order.
• Communicates with the kitchen regarding any menu questions the length of wait and product availability.
• Communicates additional meal requirements allergies dietary needs and special requests to the kitchen.
• Checks with guests to ensure satisfaction with each food course and beverages.
• Is responsible for clearing collecting and returning food and beverage items to proper area.
• Maintains cleanliness of work areas china glass etc. throughout the shift.
• Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
• Presents accurate final bill to guest and process payment.
• Performs shift closing on the Point of sales terminal and tally cash and credit card settlements.
• Ensures that the restaurant is always kept clean and organized at both the front as well as the back of house areas.
• Ensures that hotel brand standards and SOPs are consistently implemented.
• Works with fellow staffs and manager to ensure that the restaurant achieves its full potential.
• Completes the daily responsibilities that are set for each individual shift.
• Completes closing duties including restocking items turning off lights etc.
• Conducts monthly inventory checks on all operating equipment and supplies.
• Take an active role in coaching and developing junior staff.
• Performs any other duties related to food and beverage service assigned by the manager.
• Assists Assistant Manager/Manager in conducting daily shift briefings to update and disseminate relevant information to heartists
• You will adhere to Hotels Hygiene and HACCP standards and ensure its Standard Operating Procedures and Requirements are fully met.
• Helps minimize waste breakages and mishandling of supplies and equipment

Qualifications :

• Excellent reading writing and oral proficiency in English
• Experienced in all aspects of restaurants service
• Must be well-presented and professionally groomed at all times
• Should be able to stand and work under the sun.
• Excellent leader and trainer with strong interpersonal skills and attention to detail
• Ability to motivate employees to work as a team effectively and productively
• Must possess good communication skills for dealing with diverse staff
• Ability to coordinate and prioritize multiple tasks
• Should have pleasing personality.
• Excellent guest service skill.
• Good knowledge of food and beverage service.

Remote Work :

No

Employment Type :

Full-time