Outlet Reservation Agent

21c Museum Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A vibrant hospitality group seeks a Reservations Agent for the 25hours Hotel One Central in Dubai. The ideal candidate will possess strong customer service skills, manage reservations efficiently, and enhance guest experiences through personalized recommendations. The role offers a dynamic work environment and attractive employee benefits, including hotel stays and discounts at various locations.

Benefits

Stay ten nights a year for free

Generous discounts at bars and restaurants

Fun staff parties

Qualifications

• Proven experience in a similar role, preferably in the restaurant or hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.

Responsibilities

• Handle incoming reservation requests via phone, email, and online platforms.
• Guide customers through the reservation process and provide accurate information.
• Manage waitlists and provide estimates on wait times.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Tools

Reservation management systems

Job description

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

COME AS YOU ARE & JOIN THE 25h TRIBE.

Job Description

How does your working day look like …

• Handle incoming reservation requests via phone, email, and online platforms promptly and professionally.
• Guide customers through the reservation process, providing accurate information about availability, seating options, and special requests.
• Use the reservation system to record and manage reservations accurately, making necessary updates and modifications as needed.
• Monitor reservation patterns and effectively manage table utilization to maximize seating capacity.
• Provide exceptional customer service by addressing inquiries, concerns, and special requests from guests.
• Assist customers in selecting suitable dining options based on their preferences, dietary restrictions, and special occasions.
• Offer personalized recommendations and suggestions to enhance the overall dining experience for guests.
• Collaborate with the restaurant staff to ensure efficient seating arrangements and minimize wait times for guests.
• Maintain open lines of communication with the kitchen and serving staff to ensure smooth flow of service and timely seating of reservations.
• Manage waitlists effectively, providing accurate wait time estimates and keeping guests informed about their status.
• Build positive relationships with regular customers and cultivate a welcoming atmosphere for new guests.
• Handle guest feedback and complaints professionally, resolving issues promptly and escalating concerns when necessary.
• Stay up to date with restaurant offerings, menus, and promotions to provide accurate information to guests.
• Perform administrative duties such as maintaining reservation records, generating reports, and managing customer databases.
• Assist in the preparation and organization of special events and group reservations.

Qualifications

Your personality counts more than your CV …

• Proven experience in a similar role, preferably in the restaurant or hospitality industry.
• Excellent communication and interpersonal skills.
• Exceptional customer service and problem-solving abilities.
• Strong organizational and time management skills with the ability to handle multiple tasks simultaneously.
• Proficiency in using reservation management systems and software.
• Familiarity with restaurant operations and dining etiquette.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Flexibility to work evenings, weekends, and holidays as required.

Additional Information

What’s in it for you …

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...