Outlet Reservation Agent

25hours Hotels; Dubai; On-site; USD 25,000 - 40,000; Full time

Job summary

A leading company in the hospitality sector, 25hours Hotels offers an exciting opportunity as a Reservation Agent in Dubai. You will be responsible for managing reservations, providing top-notch customer service, and ensuring smooth communication between guests and restaurant staff. Join a dynamic team where you can enjoy various employee benefits, including complimentary hotel stays and discounts across global outlets.

Benefits

Ten nights stay per year for free

Generous discounts for bars and restaurants

Offers from cooperation partners

Staff parties and events

Qualifications

• Proven experience in a similar role.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Manage incoming reservation requests through various channels.
• Provide exceptional customer service and assist with dining options.
• Perform administrative duties related to reservation records.

Skills

Communication

Customer Service

Problem Solving

Organizational Skills

Time Management

Education

Experience in hospitality or restaurant industry

Tools

Reservation management systems

Job description

• Handle incoming reservation requests via phone, email, and online platforms promptly and professionally.
• Guide customers through the reservation process, providing accurate information about availability, seating options, and special requests.
• Use the reservation system to record and manage reservations accurately, making necessary updates and modifications as needed.
• Monitor reservation patterns and effectively manage table utilization to maximize seating capacity.
• Provide exceptional customer service by addressing inquiries, concerns, and special requests from guests.
• Assist customers in selecting suitable dining options based on their preferences, dietary restrictions, and special occasions.
• Offer personalized recommendations and suggestions to enhance the overall dining experience for guests.
• Collaborate with the restaurant staff to ensure efficient seating arrangements and minimize wait times for guests.
• Maintain open lines of communication with the kitchen and serving staff to ensure smooth flow of service and timely seating of reservations.
• Manage waitlists effectively, providing accurate wait time estimates and keeping guests informed about their status.
• Build positive relationships with regular customers and cultivate a welcoming atmosphere for new guests.
• Handle guest feedback and complaints professionally, resolving issues promptly and escalating concerns when necessary.
• Stay up to date with restaurant offerings, menus, and promotions to provide accurate information to guests.
• Perform administrative duties such as maintaining reservation records, generating reports, and managing customer databases.
• Assist in the preparation and organization of special events and group reservations.

Qualifications

Your personality counts more than your CV …

• Proven experience in a similar role, preferably in the restaurant or hospitality industry.
• Excellent communication and interpersonal skills.
• Exceptional customer service and problem-solving abilities.
• Strong organizational and time management skills with the ability to handle multiple tasks simultaneously.
• Proficiency in using reservation management systems and software.
• Familiarity with restaurant operations and dining etiquette.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Flexibility to work evenings, weekends, and holidays as required.

Additional Information

What’s in it for you …

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...