Outlet Manager - The Nine Gastropub

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Restaurant Manager to oversee operations and ensure the highest standards of service. In this role, you will lead and motivate a dedicated team, develop training programs, and manage daily restaurant activities to enhance guest satisfaction. Your expertise in the food and beverage sector, coupled with strong leadership skills, will be crucial in maintaining operational excellence. Join a prestigious establishment where your contributions will be valued, and make a significant impact on the dining experience offered to guests.

Qualifications

• 3-5 years of hotel experience in restaurant management.
• Strong leadership and motivational skills required.

Responsibilities

• Manage daily operations and staff in the restaurant.
• Develop training programs to enhance staff professionalism.
• Ensure high standards of service and food quality.

Skills

Leadership

Interpersonal Skills

Motivational Skills

Attention to Detail

Organizational Skills

Education

Degree in Hotel Restaurant Management

Job description

The Position

To manage the overall operation of the restaurant following established objectives for the highest standards in professional management and administration as well as in effective and fair personnel development.

KEY ROLES & RESPONSIBILITIES

• Motivate, discipline, direct, and supervise the work of all employees in the restaurant.
• Develop and maintain training programs to ensure a high degree of staff professionalism.
• Manage day-to-day operations of the restaurant.
• Handle complaints and make effective service recovery.
• Ensure standards are being followed in accordance with F&B policies and procedures.
• Ensure all employees have full product knowledge.
• Regularly inspect food & beverage quality.
• Follow established and proper accounting procedures.
• Hold monthly one-to-one staff meetings to establish and monitor targets and achievements and update performance logs accordingly.
• Conduct daily role plays and ensure employees adhere to grooming standards.
• Develop maintenance schedules.
• Liaise with stewarding on inventory and breakage control.
• Maintain daily log book, maintaining clear and concise information on the operations.
• Establish guest database with preference records of regular guests.
• Schedule employees to maintain hotel service standards within budgeted labour costs.
• Assign responsibilities to subordinates and conduct regular performance checks.
• Implement weekly cleaning schedules for operating equipment.
• Manage organization and cleanliness of departmental areas by conducting weekly walkthroughs with Hygiene Manager, Housekeeping, and Engineering Department.
• Control stock of all equipment in the restaurant.
• Constantly monitor staff's appearance, attitude, and degree of professionalism.

• Develop new and special promotions that will improve guest satisfaction under the guidelines of the Sofitel standards operating procedures.
• Coordinate promotional plan with Public Relations as well as menu cycles with the Chef de Cuisine.

Qualifications :

PERSONAL ATTRIBUTES

• Excellent reading, written, and oral proficiency in English.
• Experienced in all aspects of restaurant service.
• Must be well-presented and professionally groomed at all times.
• Excellent leader and trainer with strong motivational skills.
• Strong interpersonal skills and attention to detail.
• High degree of professionalism, sound human resources management capabilities, business acumen, energy, and determination.
• Proven organizational skills, able to set and meet deadlines with quality results.

• Candidate should be up-to-date when it comes to F&B trends and knowledgeable of the successful concepts.
• The candidate should be aware of the digital platform and make good use of them as to enhance the exposure of the F&B offer.

QUALIFICATIONS

• Degree in Hotel Restaurant Management or equivalent in a five-star hotel.

EXPERIENCE

Minimum 3-5 years of hotel experience.

Remote Work :

No

Employment Type :

Full-time