Outlet Manager - In Room Dining

Minor International; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

Join a luxury hospitality brand that connects guests to genuine experiences and heartfelt hospitality. In this role, you will ensure a professional operation within the hotel, develop staff through targeted training, and manage costs effectively. Your leadership will drive sales revenue while maintaining high service levels. This is an exciting opportunity to work in a dynamic environment, where your contributions will directly impact guest satisfaction and operational success. If you are passionate about hospitality and ready to make a difference, this role is perfect for you.

Qualifications

• 3+ years of experience in outlet management.
• Strong leadership and communication skills required.

Responsibilities

• Ensure professional and profitable hotel operations.
• Develop and deliver training for department employees.
• Achieve departmental budget goals and manage costs.

Skills

Leadership Skills

Communication Skills

Problem-Solving

Conflict Resolution

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Tools

Food Safety Certification

Job description

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people, and stories through personal experiences and heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts, and lush jungles, Anantara offers journeys rich in discovery.

Job Description

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues.

Within this, the key responsibilities for this position are:

1. Ensure a professional and profitable operation within the framework of the hotel.
2. Work with the hotel training manager to identify training needs, develop, and deliver required training for department employees to meet business needs. Support the training of Departmental Trainers to improve hotel service levels and implement a daily departmental training program.
3. Achieve departmental budget goals by increasing sales revenue and managing costs efficiently.
4. Accurately forecast business demands to ensure efficient staffing and food production.
5. Handle all accounting and billing procedures in the outlets.
6. Collaborate with hotel management to develop and execute marketing plans for the outlet. Promote and support all Anantara Guest Incentive programs.
7. Ensure efficient scheduling of management and staff, and supervise the associate time control system accurately.
8. Conduct all associate reviews and appraisals professionally and timely.
9. Maintain outlet safety and sanitation standards at all times.
10. Manage outlet assets and facilities, including conducting regular preventative maintenance inspections.
11. Promote positive inter-departmental relations through open communication and cooperation.
12. Work closely with the Banqueting department to support all functions.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3 years of experience in outlet management.
• Strong leadership skills with the ability to motivate and develop staff.
• Excellent communication and interpersonal skills.
• Experience in menu planning, pricing strategies, and inventory control.
• Strong problem-solving and conflict resolution abilities.
• Food Safety Certification.
• Knowledge of UAE food safety regulations and labor laws.
• Familiarity with Middle Eastern and international cuisines.
• Ability to work flexible hours, including evenings, weekends, and holidays.