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Outlet Manager

Accor Hotels

Dubai

On-site

AED 60,000 - 100,000

Full time

26 days ago

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Job summary

An established industry player in luxury hospitality seeks a dedicated outlet manager to oversee operations at a prestigious hotel. In this dynamic role, you will lead a team to deliver exceptional service, ensuring that every guest's experience is memorable. You will be responsible for motivating staff, managing daily operations, and maintaining high standards of service, all while fostering a positive work environment. If you have a passion for hospitality and the skills to inspire others, this is your chance to shine in a vibrant and rewarding setting.

Qualifications

  • Degree in Hotel Restaurant Management or equivalent required.
  • Strong leadership and training skills essential for success.

Responsibilities

  • Manage daily operations and ensure high service standards.
  • Motivate and supervise staff while handling complaints effectively.
  • Conduct training programs to enhance staff professionalism.

Skills

Leadership
Training and Development
Customer Service
Interpersonal Skills
Organizational Skills

Education

Degree in Hotel Restaurant Management

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 381 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

Job Description

The Position

To manage the overall operation of the outlet, following established objectives for the highest standards in professional management and administration as well as in effective and fair personnel development.

  • Motivate, discipline, direct and supervise the work of all employees in the outlet
  • Develop and maintain training programs to ensure a high degree of staff professionalism
  • Manage day-to-day operations of the outlet
  • Handle complaints and make effective service recovery
  • Ensure standards are being followed in accordance with F&B policies and procedures
  • Ensure all employees have full product knowledge
  • Regularly inspect food & beverage quality
  • Follow established and proper Accounting procedures
  • Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly
  • Conduct daily roll plays and ensure employees adhere to grooming standards
  • Develop maintenance schedules
  • Liaise with stewarding on inventory and breakage control
  • Maintain daily log book maintaining clear and concise information on the operations.
  • Establish guest database with preference records of regular guests
  • Schedule employees to maintain Hotel’s service standards within budgeted labour costs
  • Assign responsibilities to subordinates and conduct regular performance checks
  • Implement weekly cleaning schedules for operating equipment
  • Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeeping and Engineering Department
  • Control stock of all equipment in the outlet
  • Constantly monitor staff's appearance, attitude and degree of professionalism
Qualifications
  • Degree in Hotel Restaurant Management or equivalent

PERSONAL ATTRIBUTES

  • Excellent reading, written and oral proficiency in English
  • Experienced in all aspects of outlet service
  • Must be well-presented and professionally groomed at all times
  • Excellent leader and trainer with strong motivational skills
  • Strong interpersonal skills and attention to detail
  • High degree of professionalism, sound human resources management capabilities, business acumen, energy and determination
  • Proven organizational skills, able to set and meet deadlines with quality results
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