Outlet Manager

Raffles Hotels & Resorts; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

An established industry player in hospitality is seeking an Outlet Manager to lead a dynamic team in delivering exceptional service. In this pivotal role, you will oversee daily operations, ensuring that all staff are motivated, trained, and equipped to meet the highest standards of service excellence. You will play a crucial part in maintaining product knowledge, managing guest relations, and upholding the brand's reputation for quality. If you have a passion for hospitality and a proven track record in leadership, this is a fantastic opportunity to make a significant impact in a vibrant environment.

Qualifications

• 10-15 years of experience in hospitality management is required.
• Must possess strong leadership and training abilities.

Responsibilities

• Manage daily operations and supervise outlet staff effectively.
• Ensure high standards of service and compliance with policies.
• Conduct training and performance evaluations for staff.

Skills

Leadership Skills

Training and Development

Interpersonal Skills

Attention to Detail

Problem Solving

Education

Degree in Hotel Restaurant Management

Job description

Job Location: Dubai, United Arab Emirates

Experience: 10 to 15 years

Vacancy: 1 Vacancy

Job Function: Hospitality / Medicare / Account Management

Skillset: Jobseekers from any country

Job Description:

As an Outlet Manager, you will:

1. Motivate, discipline, direct and supervise the work of all employees in the outlet.
2. Develop and maintain training programs to ensure a high degree of staff professionalism.
3. Manage day-to-day operations of the outlet.
4. Handle complaints and make effective service recovery.
5. Ensure standards are being followed in accordance with F&B policies and procedures.
6. Ensure all employees have full product knowledge.
7. Regularly inspect food & beverage quality.
8. Follow established and proper Accounting procedures.
9. Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly.
10. Conduct daily roll plays and ensure employees adhere to grooming standards.
11. Develop maintenance schedules.
12. Liaise with stewarding on inventory and breakage control.
13. Maintain daily log book maintaining clear and concise information on the operations.
14. Establish guest database with preference records of regular guests.
15. Schedule employees to maintain Hotels service standards within budgeted labour costs.
16. Assign responsibilities to subordinates and conduct regular performance checks.
17. Implement weekly cleaning schedules for operating equipment.
18. Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeeping and Engineering Department.
19. Control stock of all equipment in the outlet.

Job Details:

1. Degree in Hotel Restaurant Management or equivalent.
2. Excellent reading, written and oral proficiency in English.
3. Experienced in all aspects of outlet service.
4. Must be well-presented and professionally groomed at all times.
5. Excellent leader and trainer with strong motivational skills.
6. Strong interpersonal skills and attention to detail.
7. High degree of professionalism, sound human resources management capabilities, business acumen, energy and determination.
8. Proven organizational skills, able to set and meet deadlines with quality results.