Outlet Manager

Minor International; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a dedicated Outlet Operations Manager to lead a vibrant team in delivering exceptional service. This role involves ensuring a profitable operation, identifying training needs, and maintaining high standards of guest service. You will be responsible for managing staff schedules, executing appraisals, and promoting interdepartmental relations. If you have a passion for leadership and a keen eye for detail, this is the perfect opportunity to make a significant impact in a dynamic hospitality environment. Join a team that values excellence and teamwork, and take your career to the next level!

Qualifications

• Previous experience in outlet operations management role.
• Passion for leadership and teamwork with excellent guest service skills.

Responsibilities

• Ensure a professional operation within the hotel and achieve departmental budget goals.
• Identify training needs and develop training for department employees.

Skills

Leadership

Guest Service Skills

Operational Excellence

Teamwork

Detail Orientation

Education

College Diploma in Hotel Management

Job description

KEY DUTIES AND RESPONSIBILITIES:

1. Ensure a professional and profitable operation within the framework of the Hotel.
2. Identify training needs and develop and deliver the required training for department employees to meet the needs of the business.
3. Support the training of Departmental Trainers to improve hotel service levels and implement a daily departmental training program.
4. Achieve departmental budget goals by maintaining profits through increased sales revenue and efficient cost expenditure.
5. Accurately forecast business demands to ensure efficient staffing & food production.
6. Be responsible for all accounting and billing procedures in the outlets.
7. Work with hotel management to develop & execute plans and actions for the marketing of the outlet.
8. Be aware of all Anantara Guest Incentive programs and actively promote and support these.
9. Ensure the efficient scheduling of Management & Team Members in the outlet and accurately supervise the Team Members time control system.
10. Execute all Team Member reviews and appraisals in a professional and timely manner.
11. Train managers and supervisors in effective coaching and counseling and the correct process of progressive discipline.
12. Maintain outlet safety and sanitation standards at all times.
13. Be responsible for asset management of all outlet property and facilities and conduct regular preventative maintenance inspections.
14. Promote positive interdepartmental relations through candid communication and cooperation.
15. Work closely with the Banqueting department to support all requested functions.
16. Lead by example through a hands-on approach to motivate Team Members to excel.

Qualifications:

• Previous experience in Outlet operations management role.
• Passion for leadership and teamwork.
• Eye for detail to achieve operational excellence.
• Excellent guest service skills.
• College diploma in Hotel Management or related field.
• Experience in bar management and menu engineering.

Additional Information:

Relocation to a remote area is required.

Remote Work:

No

Employment Type:

Full-time