Outlet Cashier — Precision Cash Handling & Guest Experience

Hilton; Ras Al Khaimah; On-site; AED 4,500 - 6,500; Full time

Job summary

Hilton Ras Al Khaimah is seeking an Outlet Cashier to manage cashiering operations at our Waldorf Astoria outlets. You will reconcile cash, handle payments, issue receipts, and safeguard the cashier’s house fund while enforcing hotel credit policies and delivering courteous guest service.

The role requires accurate cash handling, POS proficiency, and collaboration with multiple departments to resolve billing discrepancies and improve guest satisfaction.

Qualifications

• Proficient in processing cash transactions accurately, including receiving payments, making change, and balancing cash drawers.
• Ability to provide friendly and efficient service to customers, handling inquiries, resolving issues, and ensuring a positive shopping experience.
• Capable of accurately counting money, verifying checks and credit card transactions, and detecting counterfeit currency.
• Familiarity with operating electronic cash registers or POS systems to process transactions quickly and efficiently.
• Understanding of upselling and cross-selling techniques to promote additional products or services and maximize sales opportunities.

Responsibilities

• Perform cashiering functions at restaurant and bar outlets.
• Reconcile daily cash receipts and transactions to ensure accuracy and completeness. Investigate and resolve any discrepancies in a timely manner.
• Take responsibility for the cashier’s house fund and its safekeeping as per the hotel standard and policies.
• Enforce the credit policies of the hotel and ensures the completeness of all settled guest checks with supporting documents.
• Accomplish cashier’s remittance report and remits cash receipts collected to the designated drop box at the end of shift.
• Assist guests with payment inquiries and provide receipts for transactions. Address any billing discrepancies or issues courteously and professionally.
• Ensure compliance with hotel policies, procedures, and regulatory requirements related to financial transactions and record-keeping.
• Stay informed about updates to financial policies, procedures, and systems. Participate in training sessions and professional development opportunities to enhance job knowledge and skills.
• Execute financial transactions accurately and efficiently, including handling cash, checks, and POS, while adhering to established procedures and protocols.
• Assist in training new cashiers on cash handling procedures, software systems, and customer service standards to ensure consistency and efficiency in operations.
• Identify opportunities to streamline cash handling processes and improve efficiency. Collaborate with management to implement enhancements and best practices.
• Collaborate with other departments, such as front office and accounting, to resolve billing discrepancies, address payment issues, and improve overall guest satisfaction.
• Assist in organizing and maintaining documentation related to cash transactions, receipts, and financial records. Ensure compliance with record-keeping policies and procedures.
• Assist with internal and external audits by providing requested documentation, supporting evidence, and explanations of cash handling practices. Address audit findings and implement corrective actions as necessary.

Skills

Cash handling

POS systems

Customer service

Cash reconciliation

Tools

POS terminal

Job description

Hilton Ras Al Khaimah is seeking an Outlet Cashier to manage cashiering operations at our Waldorf Astoria outlets. You will reconcile cash, handle payments, issue receipts, and safeguard the cashier’s house fund while enforcing hotel credit policies and delivering courteous guest service.

The role requires accurate cash handling, POS proficiency, and collaboration with multiple departments to resolve billing discrepancies and improve guest satisfaction.