Outlet Captain

Minor International; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading hospitality company is seeking a full-time Food and Beverage Manager in Abu Dhabi. The role involves ensuring guest satisfaction, training staff, and maintaining service standards. Candidates should have up to 2 years of experience and strong communication skills to thrive in this dynamic environment.

Qualifications

• Maximum of 2 years of experience in food and beverage.
• Strong communication skills required.

Responsibilities

• Ensure total guest satisfaction in food and beverage service.
• Train and maintain staff according to service standards.
• Manage daily operations and solve problems effectively.

Skills

Food & Beverage knowledge

Good communication skills

Job description

Job Responsibilities

1. Prompt and courteous delivery of all orders, maintaining a positive image through all guest contact and cleanliness of guest areas.
2. Ensure total guest satisfaction in the service of food and beverage through supervision of prompt and courteous delivery of all restaurant and room service orders.
3. During shifts, ensure guest satisfaction by assisting with serving, seating, communication with kitchen, and engaging with all guests.
4. Assist in maintaining a highly motivated and well-trained staff.
5. Open and close shifts according to the Manager's Checklist.
6. Train, maintain, and enforce all Anantara Service Standards.
7. Properly execute revenue and check control procedures during shifts.
8. Maintain a safe and sanitary work environment for all associates and guests.
9. Gather and implement tools for running shifts (e.g., schedules, floor plans, reservations, checks).
10. Find solutions for daily problems such as call outs, last-minute bookings, etc.
11. Be on the floor during the entire meal period to ensure adequate coverage.
12. Ensure only quality products are served.
13. Maintain proper associate uniform standards.
14. Manage repair and maintenance programs through work orders and inspections.
15. Implement station rotation to ensure fair distribution of stations and handle daily associate relations (e.g., scheduling, time adjustments).
16. Assist associates in job performance and implement training programs for new and current staff.
17. Encourage problem-solving through proper training and empowerment to ensure guest satisfaction.
18. Establish effective communication with associates to gain trust and respect, maintaining fair counseling and disciplinary procedures per company policy.
19. Identify and recommend incentive programs, new ideas, and operational improvements.

Qualifications

Food & Beverage knowledge
Maximum of 2 years of experience
Good communication skills

Additional Information

• Repeat of responsibilities for emphasis and clarity, to be integrated seamlessly into the main responsibilities list for consistency.

Remote Work

No

Employment Type

Full-time