Outbound Holidays Consultant/Supervisor

Uptima Travel and Tourism LLC; Ras Al Khaimah; On-site; AED 40,000 - 50,000; Full time

Job summary

A leading company in the travel and tourism sector is seeking an experienced sales and customer service professional. The ideal candidate will manage client relationships, provide exceptional service, and actively convert sales inquiries into bookings. Candidates must have 3-5 years of relevant experience in the UAE, along with a strong service orientation and willingness to travel as needed.

Qualifications

• Minimum 3 to 5 years of experience in the travel and tourism sector within the UAE.
• Outgoing, pleasant, and service-oriented personality.
• Ability to work on a shift basis.

Responsibilities

• Proactively follow up on sales inquiries to convert leads into bookings.
• Deliver exceptional customer service and build client relationships.
• Maintain organized records using CRM tools.

Skills

Communication

Negotiation

Convincing abilities

Education

Bachelor’s Degree in Hospitality, Marketing, or a related field

Job description

• Sales Conversion & Revenue Growth: Proactively follow up on the funnel of sales inquiries via social media, web, phone, and walk-ins, with a strong focus on converting leads into confirmed outbound holiday bookings to drive revenue.
• Exceptional Customer Service: Deliver prompt, professional, and personalized service to all potential and existing clients, ensuring a high-quality customer experience across all touchpoints — in person, online, and over the phone.
• Client Relationship Management: Build lasting relationships with clients by understanding their travel preferences and delivering memorable experiences, fostering repeat business and long-term loyalty.
• Product & Market Knowledge: Stay well-informed of global travel trends, seasonal promotions, airline routes, and destination-specific requirements to confidently advise clients and upsell relevant outbound holiday packages.
• Partnership Coordination: Liaise with visa service providers, hotels, ground transport operators, and other B2B travel partners to curate competitive, well-rounded travel offerings tailored for the outbound UAE market.
• Lead Tracking & Sales Reporting: Maintain organized records of client interactions, inquiries, bookings, and conversion rates using CRM tools or internal systems to support performance tracking and continuous improvement.

Desired Candidate Profile

• Experience: minimum 3 to 5 years of experience in the travel and tourism sector within the UAE is mandatory.
• Qualifications: Bachelor’s Degree in Hospitality, Marketing, or a related field (or professional equivalent).
• Skills: strong communication, negotiation, and convincing abilities to maximize lead conversions.
• Personality: outgoing, pleasant, and service-oriented with a passion for delivering service excellence that’s mandatory in the travel and tourism industry.
• Commitment: a genuine interest in building a long-term career in the tourism sector and growing with our company.
• Willingness: it is mandatorily required to travel within and out of the Emirate where needed, in order to meet with clients and partners.
• Work Hours: ability to work on shift basis, covering on rotation basis two shifts that run from 09:00am to 05:00pm and the other shift that starts at 02:00pm and ends at 10:00pm. It is also required to travel as needed to meet with clients and partners.
• Base Location: it is mandatory for the selected candidates to be relocated to/based in Ras Al Khaimah, no relocation package provided.

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