Outbound Holidays Consultant/Supervisor

Nathan & Nathan Human Resources; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading travel and tourism brand in Ras Al Khaimah is seeking sales-driven and service-oriented professionals to join its expanding team. The ideal candidate will have 3-5 years of experience in the UAE travel sector, a relevant bachelor's degree, and a passion for delivering exceptional customer experiences. With responsibilities including lead conversion, customer service, and relationship management, this is an exciting opportunity for growth in a dynamic industry. A competitive salary package along with uncapped sales incentives is offered.

Benefits

Health insurance

Annual leave

Air ticket allowance

End-of-service gratuity

Supportive work environment

Qualifications

• 3-5 years of proven experience in the UAE travel and tourism sector is mandatory.
• Friendly, presentable, and passionate about service delivery.
• Willingness to travel within and outside the Emirate for client and partner meetings.

Responsibilities

• Proactively manage inquiries from various channels and convert them into confirmed outbound travel bookings.
• Provide prompt, tailored, and friendly service to clients across all touchpoints.
• Build and maintain strong relationships with clients by understanding their preferences.
• Stay up to date on travel trends to offer expert recommendations.
• Work closely with service partners to curate competitive travel packages.
• Track leads, bookings, and client interactions through internal tools.

Skills

Strong communication

Persuasive abilities

Customer experience focus

Education

Bachelor's degree in Hospitality, Marketing, or related field

Job description

Join a Leading Travel & Tourism Brand Ras Al Khaimah, UAE

Are you passionate about travel and delivering unforgettable customer experiences? A well-established and expanding travel and tourism group, with operations across multiple countries, is hiring for its newest office based in Ras Al Khaimah.

We are looking for enthusiastic, sales-driven, and service-oriented professionals who can represent the brand with warmth, energy, and professionalism. The role is based in a modern and welcoming office with scenic views, and offers an exciting opportunity to grow in a thriving industry.

Key Responsibilities:

• Lead Conversion & Sales: Proactively manage inquiries from various channels (social media, website, hotline, walk-ins, referrals) and convert them into confirmed outbound travel bookings.
• Customer Service Excellence: Provide prompt, tailored, and friendly service to clients across all touchpoints in person, via phone, and online.
• Relationship Management: Build and maintain strong relationships with clients by understanding their preferences and delivering travel experiences that inspire loyalty.
• Product Knowledge: Stay up to date on travel trends, airline options, destination insights, and promotions to offer clients expert recommendations.
• Vendor Coordination: Work closely with service partners including hotels, visa providers, and transportation operators to curate competitive travel packages.
• CRM & Reporting: Track leads, bookings, and client interactions through internal tools to support performance analysis and service quality.

Ideal Candidate Profile:

• Experience: 3-5 years of proven experience in the UAE travel and tourism sector is mandatory.
• Education: Bachelors degree in Hospitality, Marketing, or a related field (or equivalent).
• Skills: Strong communication and persuasive abilities, with a keen focus on customer experience and conversions.
• Personality: Friendly, presentable, and passionate about service delivery.
• Commitment: Dedicated to building a long-term career in travel and tourism.
• Mobility: Willingness to travel within and outside the Emirate for client and partner meetings.
• Location: Candidates must be based in or willing to relocate to Ras Al Khaimah (no relocation support provided).

Work Schedule:

• Shift-based: 9:00 AM - 6:00 PM or 2:00 PM - 10:00 PM (with 1-hour break)
• 6-day work week with one fixed weekly off (either Saturday or Sunday)

Whats in it for You:

• Competitive salary package between AED 5,000 - 6,000 per month, based on experience and qualifications.
• Uncapped sales incentives aligned with industry benchmarks.
• Statutory benefits including health insurance, annual leave, air ticket allowance, and end-of-service gratuity.
• Supportive work environment with opportunities for growth and professional development.