Outbound Call Center Supervisor

Remotedxb; Dubai; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Health & Wellness Focus

Global Medical Coverage

Growth Opportunities

Job summary

Remotedxb is seeking a results-driven Supervisor to lead the outbound call center team in a dynamic iGaming environment. You will oversee daily operations, coach agents, and ensure performance against KPIs while driving process improvements.

The role emphasizes coaching, data-driven decision making, and scalable outbound strategies to enhance customer interactions and campaign effectiveness.

Qualifications

• Proven experience as a Supervisor in outbound call center, sales, retention or customer support.
• Experience in the iGaming industry.
• Strong understanding of sales communication and outbound operations.
• Analytical mindset with ability to work with KPIs and performance data.
• Leadership skills with experience managing a team.
• English level at least Upper-Intermediate.

Responsibilities

• Manage the daily operations of the outbound team.
• Monitor team performance and ensure KPI achievement.
• Conduct 1:1 meetings, team meetings, and regular performance reviews.
• Analyze team and campaign results to identify trends and growth opportunities.
• Provide regular updates, insights, and recommendations to management.
• Support agents with coaching, guidance, performance improvement plans, and onboarding.
• Create and improve communication scripts and outbound approaches.
• Optimize workflows, processes, and communication strategies.
• Maintain high standards of communication quality and team efficiency.

Skills

Leadership

KPIs & analytics

Sales communication

Team management

Job description

Responsibilities

• Manage the daily operations of the outbound team
• Monitor team performance and ensure KPI achievement
• Conduct 1:1 meetings, team meetings, and regular performance reviews
• Analyze team and campaign results to identify trends, weaknesses, and growth opportunities
• Provide regular updates, insights, and recommendations to management
• Support agents with coaching, guidance, performance improvement plans, and onboarding
• Create and improve communication scripts and outbound approaches
• Optimize workflows, processes, and communication strategies
• Maintain high standards of communication quality and team efficiency

Requirements

• Previous experience as a Supervisor in an outbound call center, sales, retention, or customer support environment
• Experience in the iGaming industry
• Strong understanding of sales communication and outbound operations
• Analytical mindset with ability to work with KPIs and performance data
• Leadership skills and experience managing a team
• English level of at least Upper-Intermediate

Preferred Qualifications

• Proactive approach and problem-solving mindset
• Strong communication and organizational skills
• Ability to take ownership and work independently

Benefits

• Health & Wellness Focus
• Global Medical Coverage
• Growth Opportunities
• Benefits Programs (compensation for gym, stomatology, psychological services, etc.)
• Performance-Driven Rewards
• Dynamic Work Environment