OT & SCADA 2nd Line Support Specialist (24x7)

Emirates National Oil Company Limited (ENOC) L.L.C.; Dubai; On-site; AED 65,000 - 90,000; Full time

Job summary

Vertical Solutions Support at ENOC delivers second line support to end users, maintaining and upgrading applications and solutions. You will assist in design, delivery and improvement of systems, ensuring uptime and performance across environments.

The role requires strong analytical and communication skills, customer focus and the ability to work independently or with a team. On-site duty and 24x7 readiness are expected where needed.

Qualifications

• Bachelor’s degree in Computer Science, Engineering or equivalent.
• 5+ years of Information Technology experience with 2+ years in 2nd line support.
• Experience in Oil & Gas, Energy or utilities industries preferred.

Responsibilities

• Provide second line application support to end users and maintain solutions.
• Coordinate tasks with customers, vendors and internal teams to resolve incidents.
• Analyze business needs and design timely, scalable IT solutions.
• Maintain knowledge base and ensure on-site support as required.
• Support cyber security responsibilities and adhere to ISMS policies.

Skills

Analytical skills

Communication skills

Customer focus

Problem solving

Teamwork

Education

Bachelor’s degree in Computer Science, Engineering or equivalent

MCSD Certification

Tools

SCADA systems

ISMS knowledge

Job description

Vertical Solutions Support at ENOC delivers second line support to end users, maintaining and upgrading applications and solutions. You will assist in design, delivery and improvement of systems, ensuring uptime and performance across environments.

The role requires strong analytical and communication skills, customer focus and the ability to work independently or with a team. On-site duty and 24x7 readiness are expected where needed.