Order to Cash (OTC) Specialist

Hilton Worldwide, Inc.; Ras Al Khaimah; On-site; AED 80,000 - 100,000; Full time

Job summary

A global hospitality company is seeking an Order to Cash (OTC) Specialist to ensure accuracy in invoicing and collections. Candidates should have at least 2 years of experience in Order to Cash, possess excellent communication skills, and be detail-oriented. This role offers the opportunity to drive process improvements in a fast-paced finance environment, with competitive benefits and a supportive team culture.

Benefits

Competitive starting salary

Reduced hotel room rates

Holiday entitlement

Qualifications

• Minimum 2 years’ experience in Order to Cash.
• Fluent in English, additional languages a plus.
• Strong accounting knowledge, especially OTC processes.

Responsibilities

• Review and verify daily direct bills.
• Process invoices and ensure accurate posting.
• Perform balance sheet reconciliations.

Skills

Collections

Billing

Reporting

Fluent in English

Detail-oriented

Communication

Process improvement

Education

University degree and/or pursuing accounting certification

Tools

Navision

OnQ

OA

Microsoft Suite

Job description

Job Description - Order to Cash (OTC) Specialist

Job Overview

Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 8,000 properties with more than 1,000,000 rooms in 122 countries and territories.

Position Statement: We are looking for a proactive problem solver who thrives in fast-paced, high-performance finance environments.

Responsibilities:

• Review and verify daily direct bills, checking posted charges for accuracy and pushing for resolution to ensure accurate invoices are delivered in a timely manner.
• Process invoices, ensuring all charges and credits are correctly posted.
• Post payments received from customers.
• Proactively follow up on payments and highlight problem accounts to reduce Collections & DSO.
• Prepare, lead, and produce minutes documenting discussions and actions in credit meetings.
• Prepare bad debt calculations, aging reports, and DSO reports for month-end responsibilities.
• Issue Statement of Accounts, preparing and agreeing statements of account with customers.
• Perform balance sheet reconciliations to ensure complete adherence to SOX regulations.
• Drive process improvement and system automation by identifying smarter, more efficient work methods and optimizing workflows.

Requirements:

• Minimum 2 years’ experience in Order to Cash (proven success in collections, billing, and reporting).
• Fluent in English (written & verbal), with additional languages (French/Arabic) a plus.
• System-curious and eager to explore and optimize systems like Navision, OnQ, OA, and Microsoft suite.
• Process improvement mindset, always looking for smarter ways to work and drive automation.
• Inquisitive and proactive, willing to learn, ask the right questions, and challenge the status quo.
• Strong communicator, able to liaise effectively with customers, hotel teams, and internal stakeholders.
• Detail-oriented and organized, focused on maintaining accuracy while meeting tight deadlines in a fast-paced environment.
• Accounting knowledge, in particular, OTC processes and best practices.

Preferred Qualifications:

• University degree and/or pursuing accounting certification (ACA, ACCA, CIMA, etc.).
• Experience in hotel finance or a multinational environment.

What it’s like to work for Hilton: With thousands of hotels in over 120 countries and territories, Hilton offers countless opportunities to delight. Your benefits will include a competitive starting salary and holiday entitlement, as well as reduced hotel room rates for you, your family, and friends through the Go Hilton Team Member Travel Program.

EEO Statement: Hilton is an equal opportunity employer.