Order to Cash (OTC) Specialist

Hilton; Ras Al Khaimah; On-site; AED 60,000 - 80,000; Full time

Job summary

Hilton seeks an OTC Specialist to optimize processes and enhance efficiency at their finance center in Ras Al Khaimah. This role involves leading Order-to-Cash operations, improving workflows, and managing billing and collections with a focus on process automation. Ideal candidates have experience in finance and strong communication skills.

Benefits

Competitive starting salary

Holiday entitlement

Member of Go Hilton Team Member Travel Program

Qualifications

• Minimum 2 years’ experience in Order to Cash.
• Fluent in English; other languages a plus.
• Accounting knowledge, especially OTC processes.

Responsibilities

• Lead Order-to-Cash operations ensuring accuracy and efficiency.
• Drive process improvement and system automation.
• Handle invoice processing and customer queries.

Skills

Process improvement mindset

Strong communicator

Detail-oriented

Education

University degree or accounting certification

Job description

About Hilton

Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 8,000 properties with more than 1,000,000 rooms in 122 countries and territories. In the 100+ years since our founding, we have defined the hospitality industry and established a portfolio of 23 world-class brands, with the emergence of the Tempo brand and including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 100 million members in our award–winning customer loyalty program, Hilton Honors.

Position Statement:

Are you a proactive problem solver who thrives in fast-paced, high-performance finance environments? Do you have a track record of driving process improvements, leveraging technology, and optimizing collections?

At RAK COE, we focus on optimizing processes, leveraging technology, and fostering professional growth. As an OTC Specialist, you will take ownership of enhancing efficiency, streamlining workflows, and driving automation, all while expanding your expertise in finance and accounting. You will lead Order-to-Cash operations for hotels across the GCC, ensuring seamless processes, proactively solving challenges, and continuous improvements within the UAE Finance Centre of Excellence (COE).

What will I be doing?

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day will be like:

• Review and verify daily direct bills—Check posted charges for accuracy, highlight discrepancies, and push for resolution, ensuring accurate invoices are delivered in a timely manner.
• Invoice processing—ensuring all charges and credits are correctly posted
• Payment posting—payments received from customers
• Collections & DSO reduction— proactively following up on payments and highlighting problem accounts
• Credit meetings—preparing, leading, and producing minutes documenting discussions and actions
• Month-end responsibilities— preparing bad debt calculations, aging reports and DSO reports.
• Issuing Statement of Accounts —preparing and agreeing statements of account with customers
• Hotel query resolution—providing support for OTC-related queries
• SOX Compliance—Perform balance sheet reconciliations ensuring complete adherence to SOX regulations.
• Drive process improvement & system automation—Identify smarter, more efficient work methods by discovering automation opportunities, optimizing workflows, and challenging conventional practices.

What are we looking for?

Required Qualifications

• Minimum 2 years’ experience in Order to Cash (proven success in collections, billing, and reporting)
• Fluent in English (written & verbal) – additional languages (French/Arabic) a plus
• System-curious—eager to explore and optimize systems like Navision, OnQ, OA, and Microsoft suite
• Process improvement mindset—always looking for smarter ways to work and drive automation
• Inquisitive & proactive – Willing to learn, ask the right questions, and challenge the status quo by questioning the Why and How.
• Strong communicator—able to liaise effectively with customers, hotel teams, and internal stakeholders
• Detail-oriented & organized—Focused on maintaining accuracy while meeting tight deadlines in a fast-paced environment.
• Accounting knowledge—in particular, OTC processes and best practices

Preferred Qualifications

• University degree and/or pursuing accounting certification (ACA, ACCA, CIMA, etc.)
• 
  Experience in hotel finance or a multinational environment

What will it be like to work for Hilton?

With thousands of hotels in over 120 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the Go Hilton Team Member Travel Program, which provides reduced hotel room rates for you, your family & friends! We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.