Order Taker - In Room Dining (Arabic Speaker)

St. Regis; Abu Dhabi; Presencial; AED 67.000 - 100.000; Jornada completa

Descripción de la vacante

St. Regis Abu Dhabi is seeking a courteous Room Service Attendant to take orders over the phone, answer questions on menu items, and coordinate with the kitchen for guest preferences and dietary needs.

The role involves logging orders in MICROS, processing payments, and maintaining cleanliness while upholding Marriott standards of hospitality. Arabic language is mandatory, with a high school diploma or GED required for applicants.

Formación

• Arabic speaker mandatory.
• High school diploma or GED equivalent required.
• No related work experience required.

Responsabilidades

• Take room service orders over the phone and answer questions on menu selections.
• Check with kitchen staff and relay guest requests and dietary needs.
• Log orders in MICROS and complete all closing reports, including MICROS reports.
• Process all payment methods and ensure accurate transactions.
• Maintain cleanliness of work areas and adhere to safety procedures.
• Communicate guest needs and special requests to the kitchen and service team.
• Welcome guests in a professional manner and uphold Marriott standards.

Conocimientos

Arabic speaker

Clear communication

Educación

High school diploma or GED

Herramientas

MICROS system

Descripción del empleo

Job description

POSITION SUMMARY

Take room service orders over the phone. Answer questions on menu selections, and check with kitchen staff. Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Place and log call back for room service order. Notify guests and management of delays in service delivery. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day. Record transaction in MICROS system at time of order. Complete all closing reports, including MICROS reports. Process all payment methods.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Arabic speaker is mandatory.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.