In Room Dining Order Taker - The St. Regis - Marriott, Dubai

In Room Dining Order Taker - The St. Regis - Marriott, Dubai; Dubai Emirate; On-site; AED 72,000 - 108,000; Full time

Benefits offered by this job

Travel perks & benefits

Recognition & rewards

Growth opportunities

Job summary

The St. Regis Dubai The Palm is seeking an In Room Dining Order Taker to join our luxury dining team. You will handle room service orders by phone, guide guests on menu selections and wine details, and log each order in MICROS.

You will ensure timely communication with kitchen and guests, while maintaining impeccable service standards at all times. Applicants should be proficient with MICROS, capable of handling payments, and comfortable working in a fast-paced hotel environment.

Qualifications

• Takes room service orders over the phone.
• Answers questions on menu selections and checks with kitchen staff.
• Assists guests with wine origin, vintage and style inquiries.
• Logs orders and conducts timely call-backs.
• Notifies guests and management of delays in service delivery.
• Communicates dietary needs and special requests to kitchen.
• Maintains cleanliness of work areas throughout the day.
• Records transactions in MICROS at time of order.
• Completes closing reports including MICROS reporting.
• Processes all payment methods.

Responsibilities

• Take room service orders over the phone and confirm details with guests.
• Answer questions on menu selections and coordinate with kitchen for accuracy.
• Assist guests with wine-related questions and ensure proper handling of special requests.
• Log and track each room service order, and perform timely callbacks as needed.
• Monitor service delivery times and notify guests/management of delays.
• Communicate dietary restrictions and special requests to kitchen staff.
• Maintain clean and organized work areas and equipment.
• Record transactions in MICROS, ensuring accuracy at the time of order.
• Complete closing reports and MICROS documentation for daily operations.
• Process all payment methods accurately and securely.

Skills

Room service orders

Menu knowledge

Wine knowledge

Order logging

Guest notifications

Dietary requests

Cleanliness

MICROS system

Closing reports

Payment processing

Tools

MICROS system

Job description

Location Dubai

Address The Palm Jumeirah

Industry Hotel & Hospitality jobs,
Concierge & Receptionist jobs,
Overnight & Night Shift jobs,
Housekeeping jobs,
Travel & Tourism jobs,
Students and Graduate jobs,
Restaurant & Kitchen jobs

In Room Dining Order Taker - The St. Regis - Marriott, Dubai

Position summary:

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service.

Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

Requirements:

• Take room service orders over the phone.
• Answer questions on menu selections, and check with kitchen staff.
• Answer guest questions or concerns regarding the origin, vintage, and style of various wines.
• Place and log call back for room service order.
• Notify guests and management of delays in service delivery.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Maintain cleanliness of work areas throughout the day.
• Record transaction in MICROS system at time of order.
• Complete all closing reports, including MICROS reports.
• Process all payment methods.

Additional:

• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, and support team to reach common goals.
• Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Job Category: Food and Beverage & Culinary
Location: The St. Regis Dubai The Palm, The Palm Island Jumeirah, Dubai
Brand: St. Regis Hotels & Resorts
Schedule: Full-Time
Relocation: No
Position Type: Non-Management
Located Remotely: No

PUTTING PEOPLE FIRST

Although the pandemic challenged Marriott International over the last year, putting people first remains our top priority. We invite you to learn more about the measures we’ve taken to prioritise the safety and wellbeing of our associates. It’s because of them we’ve proven to be a resilient force with a rich 94-year history.

Our founders, J.W. and Alice Marriott, started with a small idea: a root beer stand. From there, it grew into a small hotel business, and then another, bigger one. Together they created something that changed their future—and maybe yours. A great career is about seizing new opportunities, building meaningful relationships and being a force of good in the world.

EXPLORE ENDLESS POSSIBILITIES

As the #1 leader in hospitality worldwide, Marriott International has 7,600+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure.

What does living fully mean to you? Whether you are seeking to grow with new opportunities, work beside teammates that feel like family, or make a difference in the world, Marriott helps you live life to its fullest, no matter how you define it.

ENJOY UNMATCHED WORK PERKS

Travel Perks & Benefits
We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

Recognition & Rewards
Marriott recognises success and commitment. We honour and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

Growth Opportunities
Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.