Order Taker- HousekeepingFilled

Job Description

PRIMARY RESPONSIBILITIES

1. Records Housekeeping attendance.
2. Keeps an up-to-date record on lost and found items.
3. Returns all lost and found items.
4. Controls paging and beeper system panel where applicable.
5. Handles all guest requests or conveys to the right persons if she cannot handle it herself.
6. Updates room status through the telephone or computer.
7. Responds promptly and politely to guest telephone inquiries, noting details and following up accordingly.
8. Controls guest supplies & cleaning supplies.
9. Performs other duties as assigned by Supervisor.

Administrative Responsibilities

1. Performs duties or tasks at the best of his/her ability.
2. Reports any unusual incidents, guest complaints, lost and found, breakage and losses to the supervisor.
3. Attends briefing or meeting as requested.
4. Attends all training requested by the hotel.
5. To be responsible for cost saving on guest supplies, food supplies, electricity, water, etc.
6. Follows company’s rules and regulation.

Technical Responsibilities

1. Reports to work in prescribed uniform and well-groomed.
2. Reports to the supervisor at the start of the shift to receive necessary instructions.
3. Performs duties responsively and professionally according to standards and requirements.
4. To be knowledgeable of all work related items such as guest supplies, consumable items to be served to guests, promotional materials, forms and procedures correctly and skillfully.
5. Equips him/herself with necessary working tools such as pen and others.
6. Greets guests and colleagues politely.
7. Listens to guests (paying and colleague) carefully and attentively in order to perform duty effectively.
8. To be a good sales person at all times and in a good professional manner.
9. Practices job tasks as well as develop him/herself for new ideas and techniques at all times.
10. Confirms satisfaction with guests, and informs supervisor or manager immediately in case of guest complaint.

Commercial Responsibilities

1. Communicates effectively with guest, clients, business partners and staff.
2. To be a good sales person to promote hotel’s image and businesses.
3. Participates in community projects or activities in order to promote the hotel’s image and cooperation to improve community relationship.

Human Resources Responsibilities

1. Establishes and maintains good relations with other staff within the department and between other departments.
2. Provides assistance to co-employees within the department and amongst other departments in performing tasks to foster teamwork and success of the hotel.

RELATIONSHIP

1. Reports to unit manager or department heads if necessary.
2. Communicates to guests in delivering product and service.
3. Relates to co-staff in service and supporting departments in performance of work and service to guests.
4. Relates to employees of other departments for special functions and activities of the hotel.

Others

1. Continuous learning through own IDP.
2. Any other duties as may be assigned by the superior.

Accountabilities

1. Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

Company’s Culture

1. Communicate and fully embrace the Company’s culture (our Vision, our Mission, and our Values), lead by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

1. Ensure confidentiality and secure storage of all intellectual property and databases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer, and Staff information or transactions are kept confidential during or after employment with the company.

Job Requirements

1. At least High Vocational Diploma in any relevant discipline.
2. Minimum of 1 year in Housekeeping experience preferred. No experience is welcome.
3. Knowledgeable in administrative or clerical tasks will be an asset.
4. Ability to communicate Basic English.
5. Detail-oriented and possess a pleasant personality with good communication and interpersonal skills.