Order Taker- Housekeeping

Dusit Thani Mactan Cebu; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier hotel in Abu Dhabi is seeking a Housekeeping staff member. Responsibilities include managing housekeeping attendance, responding to guest inquiries, and ensuring cleanliness of guest supplies. Ideal candidates should possess a High Vocational Diploma and have at least one year of experience in housekeeping, although entry-level candidates are welcome. This role requires good interpersonal skills and attention to detail.

Qualifications

• At least a High Vocational Diploma in a relevant discipline.
• Minimum 1 year of Housekeeping experience preferred; entry-level candidates are welcome.
• Knowledge of administrative or clerical tasks is an asset.

Responsibilities

• Records Housekeeping attendance.
• Responds promptly and politely to guest inquiries.
• Controls guest supplies and cleaning supplies.

Skills

Attention to detail

Interpersonal skills

Basic English communication

Education

High Vocational Diploma in a relevant discipline

Job description

Job Description

PRIMARY RESPONSIBILITIES

• Records Housekeeping attendance.
• Keeps an up-to-date record of lost and found items.
• Returns all lost and found items.
• Controls paging and beeper system panel where applicable.
• Handles all guest requests or conveys them to the appropriate persons if unable to handle personally.
• Updates room status via telephone or computer.
• Responds promptly and politely to guest telephone inquiries, noting details and following up accordingly.
• Controls guest supplies and cleaning supplies.
• Performs other duties as assigned by the Supervisor.

ADMINISTRATIVE RESPONSIBILITIES

• Performs duties to the best of their ability.
• Reports unusual incidents, guest complaints, lost and found, breakages, and losses to the supervisor.
• Attends briefings or meetings as requested.
• Participates in all required training.
• Responsible for cost-saving measures on guest supplies, food supplies, electricity, water, etc.
• Follows company rules and regulations.

TECHNICAL RESPONSIBILITIES

• Reports to work in prescribed uniform and well-groomed.
• Reports to the supervisor at the start of each shift for instructions.
• Performs duties professionally according to standards and requirements.
• Knowledgeable of all work-related items such as guest supplies, consumables, promotional materials, forms, and procedures.
• Equips oneself with necessary tools such as pens.
• Greets guests and colleagues politely.
• Listens attentively to guests and colleagues to perform duties effectively.
• Maintains professionalism and salesmanship at all times.
• Engages in continuous self-development for new ideas and techniques.
• Confirms guest satisfaction and reports complaints immediately.

COMMERCIAL RESPONSIBILITIES

• Communicates effectively with guests, clients, partners, and staff.
• Promotes the hotel's image and business as a good salesperson.
• Participates in community projects to enhance the hotel's image and community relations.

HUMAN RESOURCES RESPONSIBILITIES

• Builds and maintains good relations within and between departments.
• Assists colleagues to foster teamwork and hotel success.

RELATIONSHIPS

• Reports to the unit manager or department heads as necessary.
• Communicates with guests regarding products and services.
• Collaborates with other departments for hotel events and functions.

OTHERS

• Engages in continuous learning through personal IDP.
• Performs any other duties assigned by supervisors.

ACCOUNTABILITIES

• Represents Dusit’s brand and values, delivering exceptional guest experiences and promoting Thai graciousness.

COMPANY CULTURE

• Communicates and embodies the company’s vision, mission, and values, leading by example under the motto "Proud to belong and to contribute."

CONFIDENTIALITY

• Ensures confidentiality of all intellectual property and data, adhering to hotel policies and safeguarding information during and after employment.

JOB REQUIREMENTS

• At least a High Vocational Diploma in a relevant discipline.
• Minimum 1 year of Housekeeping experience preferred; entry-level candidates are welcome.
• Knowledge of administrative or clerical tasks is an asset.
• Basic English communication skills.
• Detail-oriented with a pleasant personality and good interpersonal skills.