Order Desk Executive

LIXIL; United Arab Emirates; Hybride; AED 200 000 - 360 000; Plein temps

Résumé du poste

Grome Marketing (Cyprus) Ltd. seeks an Order Management specialist in Dubai, UAE. The role coordinates end-to-end order processing, from quotation through delivery, invoicing and closure, acting as the main liaison between customers and internal stakeholders.

Key requirements include 5–7 years in Order Management or related areas, SAP ERP expertise, and fluency in English and Arabic. A multinational environment experience is valued and a hybrid, full-time work arrangement is offered.

Qualifications

• Bachelor’s degree in business, supply chain, logistics, operations management or related field.
• 5–7 years in Order Management, Customer Service, Supply Chain, Sales Operations or similar.
• Experience with SAP ERP is highly preferred.
• Multinational or regional experience is an advantage.
• Fluent English and Arabic communication skills are essential.

Responsabilités

• Receive, validate, prepare and issue customer quotations per pricing policies.
• Process orders and ensure accurate SAP entry, PO validation, pricing and terms.
• Manage end-to-end order lifecycle from quote to closure.
• Coordinate with plants, warehouses, planning, logistics to secure requirements.
• Monitor order status and communicate risks and alternatives to customers and Sales.
• Ensure delivery notes and credits align with terms and conditions.
• Resolve delivery, invoicing or credit blocks with relevant teams.
• Maintain contact with customers and Sales as the main order status point.
• Support monthly sales closing with order releases, deliveries and invoicing data.
• Provide market intelligence and demand signals to Demand Planning.

Connaissances

English fluency

Arabic fluency

SAP ERP

Formation

Bachelor's degree in Business Administration/SC/Logistics/Operations Management or related field

MBA or relevant postgraduate qualification

Description du poste

IMEA (India, Middle East, Africa) United Arab Emirates LE_0165-Grome Marketing (Cyprus) Ltd. Employee Assignment Hybrid Full Time 1 December 2026

The primary purpose of this role is to ensure customer satisfaction by effectively managing customer requirements throughout the end-to-end Order Management process. The role acts as the main point of contact between customers and internal stakeholders, ensuring accurate and timely order processing, delivery coordination, and proactive communication, while maintaining a high level of service and supporting business objectives.

Primary Responsibilities

• Receive, validate, prepare, and issue customer quotations in line with established pricing, commercial policies, and approval procedures.
• Process customer orders and ensure accurate and timely order entry in SAP, including validation of customer POs, pricing, quantities, delivery requirements, and commercial terms.
• Manage the end-to-end order lifecycle, from quotation and order confirmation through order release, delivery, invoicing, and closure.
• Monitor order availability, backorders, and delivery dates, and proactively coordinate with plants, warehouses, Demand Planning, Logistics, and other relevant stakeholders to secure customer requirements.
• Review order status regularly, identify potential supply or delivery risks at an early stage, and proactively communicate appropriate alternatives and solutions to customers and Sales.
• Coordinate order releases and delivery notes while ensuring that all required commercial and financial conditions, including credit availability, payment terms, prepayments, and LCs where applicable, are fulfilled.
• Monitor released deliveries and coordinate with Distribution Centers, Logistics, and Finance/Credit Control to resolve delivery, invoicing or credit-related blocks.
• Ensure complex, special, and project orders are reviewed for technical and commercial accuracy and followed through until completion.
• Maintain continuous communication with customers and Sales teams, acting as a key point of contact for order status, availability, delivery commitments, and operational requirements.
• Monitor open orders and ensure regular follow-up on ageing orders, backorders, and customer commitments.
• Support monthly sales closing by closely monitoring order releases, deliveries, invoicing status, and potential risks impacting the expected sales.
• Prepare and maintain regular reporting on order intake, open orders, deliveries, invoicing, backorders, and other relevant Order Management KPIs.
• Support Demand Planning by providing relevant market intelligence, customer requirements, order trends, and changes in demand.
• Coordinate with relevant internal stakeholders on country-specific import regulations, product certifications, approvals, and compliance requirements that may impact order fulfillment.
• Drive high levels of customer satisfaction through accurate execution, proactive communication, ownership, and timely resolution of operational issues.

Location

Dubai, UAE

Qualifications and Education

• Bachelor’s degree in business administration, Supply Chain, Logistics, Operations Management, or a related field.
• MBA or relevant postgraduate qualification is considered a plus.
• Fluent written and spoken English - Fluent written and spoken Arabic
• Arabic is considered an advantage, especially for customer-facing responsibilities in KSA/GLP.

Experience

• Minimum 5 - 7 years of experience in Order Management, Customer Service, Supply Chain, Sales Operations, or a comparable role.
• Previous experience in customer order handling, quotations, order processing, delivery coordination, and customer communication is required.
• Experience working with ERP systems, preferably SAP, is highly preferred.
• Experience in a multinational or regional business environment is considered an advantage.