Ops Business Analyst, ROW Network Losses

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Amazon recherche un Ops Business Analyst pour améliorer continuellement les processus de transport à l'échelle pan-pays. Ce rôle vous permettra de travailler avec des équipes transversales pour analyser les pertes opérationnelles et définir des plans d'action adaptés, tout en bénéficiant d'une culture inclusive où chaque collaborateur peut s'épanouir.

Qualifications

• Antécédents en gestion de projet, amélioration des processus ou contrôle qualité.
• Compétences de communication efficaces en anglais, à l'oral comme à l'écrit.

Responsibilities

• Améliorer les processus en analysant des données et en audité des sites.
• Définir et implanter des plans d'action adaptés pour effectuer un suivi quotidien des métriques de succès.

Skills

Project management

Process improvement

Quality control

Communication

Data analysis

Tools

MS Word

Excel

PowerPoint

SQL

Job description

Description

As an Ops Business Analyst, you will gain 360-degree exposure to all areas of transportation at a pan-country level, owning the end-to-end process improvement for Network Losses. You will work with various cross-functional teams such as operations, continuous improvement, security, finance, and legal to build visibility on loss themes, set up mitigation plans, and follow through on execution. You will define and implement tailored action plans to enhance your network's performance and monitor success metrics daily.

Key job responsibilities

As an Ops Business Analyst, you will have autonomy in shaping the role and benchmarking processes across global Amazon geographies. You will solve complex problems by analyzing data, auditing sites, and deep diving into process gaps.

A day in the life

RoW Network Losses is part of RoW programs, focusing on reducing losses due to operational defects across the Rest of World marketplaces. Our discipline centers on defect reduction, with an emphasis on abuse mitigation.

About the team

Process - We learn all fulfillment and reimbursement processes to identify root causes and propose solutions.

Logic - We develop logics to detect root causes before or as they occur.

Data - We rely on data to create deterministic signals and inform decisions.

BASIC QUALIFICATIONS

• Project management, process improvement, or quality control background.
• Proficient in MS Word, Excel, & PowerPoint.
• Effective communication skills in English, both verbal and written.

PREFERRED QUALIFICATIONS

• Basic awareness of SQL.
• Supply chain or engineering experience.

We are committed to an inclusive culture that empowers all Amazonians to deliver the best results. If you need workplace accommodations during the application or onboarding process, please visit this link. For regions not listed, contact your Recruiting Partner.