Operations – Team Lead

capital.com; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Join a dynamic trading platform as a leader in customer support and payments operations. Capital.com offers a competitive salary, generous time off, and a positive work-life balance, fostering a culture that values initiative, creativity, and personal growth in financial services.

Benefits

Competitive Salary

Annual Performance Bonus

Generous Time Off

Employee Referral Program

Comprehensive Health & Pension Benefits

Workation Wonderland

Volunteer Days

Qualifications

• 5–8 years of experience in financial services operations with proven team leadership.
• In-depth knowledge of client onboarding, payments, and customer support.
• Experience under a financial regulatory authority.

Responsibilities

• Supervise MENA customer support and onboarding teams.
• Oversee daily payments operations and ensure regulatory compliance.
• Track key metrics and enhance client experience.

Skills

Leadership

Interpersonal skills

Analytical mindset

Stakeholder management

Problem-solving

Job description

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

Responsibilities

• Customer Support & Onboarding Supervise the MENA-based customer support and onboarding teams ensuring timely, compliant, and client-centric service delivery.
• Ensure all client onboarding activities meet local regulatory (SCA) and group compliance standards.
• Track key metrics including customer satisfaction (CSAT), first response time, and onboarding TATs; identify areas for improvement and implement corrective actions.
• Payments Operations Oversee daily payments operations, including client deposit and withdrawal processing, to ensure accuracy, timeliness, and regulatory compliance.
• Coordinate with banks, PSPs (Payment Service Providers), and internal finance teams to resolve payment issues and enhance client experience.
• Ensure reconciliation of payments and oversight of daily funding flows across client accounts, in coordination with the Finance function.
• Regulatory & Process Compliance Ensure operational processes are aligned with SCA regulations, Capital.com policies, and global best practices.
• Assist in preparing and reviewing documentation, audit requests, and regulatory submissions relevant to operational functions.
• Support internal control audits and contribute to continuous improvement of operational risk management processes.

Requirements

• 5–8 years of experience in financial services operations, with a strong track record in team leadership.
• In-depth understanding of client onboarding, payments, and customer support in a regulated environment.
• Experience working under a financial regulatory authority (SCA experience is highly preferred).
• Proven ability to lead high-performing teams and manage cross-functional projects.
• Excellent interpersonal, stakeholder management, and communication skills.
• Analytical mindset with a proactive, hands-on approach to problem-solving

What you will get in return:

• Competitive Salary:We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony:Join a company that genuinely cares aboutyou—because your life outside of work matters just as much as your time on the clock.
• Annual Performance Bonus:Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
• Generous Time Off:Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program:Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits:From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits andperks!
• Workation Wonderland:Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days:Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Be a key player at the forefront of the digital assets movement, propelling your career to new heights!Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.Work alongside one of the most brilliant teams in the industry.