Operations Team Lead

CPME Consulting LLC; Dubai; On-site; AED 48,000 - 60,000; Full time

Job summary

A leading consulting firm is seeking an Operations Coordinator to ensure smooth post-sales processes and client communication in real estate. You will assist in data processing, track deliverables, and ensure quality control, while maintaining effective coordination within teams. Ideal candidates should possess a bachelor's degree, have 1-5 years experience in operations, and demonstrate excellent communication and organizational skills.

Qualifications

• 1–5 years of experience in operations, client servicing, or project coordination in real estate.
• Able to handle routine tasks efficiently under supervision.
• Professional attitude and presentability in client-facing situations.

Responsibilities

• Assist in daily processing of project data and monitor task queues.
• Support client inquiries and draft routine communications.
• Ensure accuracy in data processing and document management.

Skills

Communication skills

Proficiency in MS Office

Detail-oriented

Organizational skills

Team player

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Operations

Bachelor’s degree in a related field

Job description

This position ensures smooth day-to-day execution of post-sales processes, assists with reporting, and supports internal and external communication to meet client expectations. The ideal candidate is detail-oriented, proactive, and committed to service excellence.

Key Responsibilities:

1. Operational Coordination

• Assist in daily processing of project data received from clients, ensuring completeness and correctness before task allocation.

• Monitor task queues and follow up with team members to meet defined turnaround times (TATs).

• Maintain a checklist for all deliverables and update task status in line with project SLAs.

• Issuance preparation- Booking forms, Invoices, Receipts, SOA, Resale documents, Amendments, Oqood registration, DSR data entry, default and termination documents

• Track document flow between clients, operations, and other departments, ensuring timely handovers.

2. Client Support & Communication

• Support in responding to client inquiries within 24 hours in coordination with the Senior Team Leader.

• Draft and send routine client communications for confirmations, clarifications, and documentation.

• Attend client check-ins and document minutes of meetings, following up on agreed actions.

3. Data Review & Quality Control

• Perform first-level checks on data for accuracy before submission to the Senior Team Leader.

• Flag discrepancies or missing information to the appropriate team for resolution.

• Assist in ensuring that processed data aligns with service process maps and internal standards.

4. Documentation & Filing

• Ensure that all incoming and outgoing documents are uploaded to the e-filing system within 24 hours.

• Conduct weekly checks to ensure filing accuracy and document completeness.

• Support document archiving at the end of each project phase in coordination with the team.

5. Reporting Assistance

• Assist in compiling weekly project reports including task volumes, delays, and error logs.

• Track billing and TAS-related documentation to support accurate invoicing and reconciliations.

• Coordinate with the finance and operations teams to follow up on outstanding inputs for reports.

6. Internal Team Coordination

• Act as a point of contact for daily task clarification among the reporting team.

• Share updates on any changes in process flows or project requirements.

• Assist in scheduling internal training sessions and capturing attendance or feedback.

7. Training & Go-Live Support

• Support onboarding and refresher training for internal staff and external clients under the supervision of the Senior Team Leader.

• Follow up with the Tech/CRM team to ensure tasks related to system submissions are on track.

• Monitor client readiness for go-live and coordinate with internal teams to meet timelines.

Key Performance Indicators (KPIs):

• Timely processing and submission of tasks within assigned TATs

• 95%+ accuracy rate on task checks and data entries

• Timely response to client/internal emails within 24 hours

• No delays in document uploads or task checklist maintenance

• Weekly reports submitted on time with complete data

Job Requirements:

Education & Experience

• Bachelor’s degree in Business Administration, Operations, or a related field

• 1–5 years of experience in operations, client servicing, or project coordination -real estate experience

Desired Candidate Profile

• Good communication skills (spoken and written English)

• Proficient in MS Office (especially Excel and Outlook)

• Detail-oriented with strong organizational and follow-up skills

• Team player with a cooperative mindset

• Able to handle routine tasks efficiently under supervision

• Professional attitude with the ability to interact with clients respectfully

Other Requirements

• Formal attire and presentability in client-facing situations

• UAE Driving License is an advantage but not mandatory

Role open for candidates based in the UAE only. Must have current or previous experience in the real estate sector.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]