Operations Team Lead

Legend Holding Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A diversified enterprise in Dubai is seeking an Operations Team Leader – Fleet & Receivables to oversee operational performance of both Fleet and Receivable Teams. The role requires strong leadership skills, extensive experience in rental operations, and a focus on operational excellence. Ideal candidates must possess a relevant bachelor's degree and have a proven track record in managing teams and improving processes.

Qualifications

• 6–8 years of experience in rental operations, fleet management, or receivables/credit control.
• At least 3 years in a supervisory/leadership role.
• Strong knowledge of end-to-end rental operations including fleet lifecycle.

Responsibilities

• Oversee the performance of the Fleet and Receivable Teams.
• Ensure operational excellence and regulatory compliance.
• Generate and review fleet performance reports.

Skills

Team leadership

Dispute resolution

Process improvement

Financial risk tracking

Education

Bachelor’s degree in Business Administration, Automotive Management, Finance, Logistics, or related field

Tools

ERP/fleet management platforms (SPEED, TARS, CARDOO, YANGO)

Advanced Excel

Google Sheets

Job description

About us:

Legend Holding Group is a diversified enterprise headquartered in Dubai, operating across the Middle east and African region. With a strong focus on sustainability and innovation, the group manages a growing portfolio of companies in automotive, trading, energy, Travel and Tourism and mobility services.

Rooted in Loyalty, Excellence, and Progress, we lead with innovation and technology to seamlessly connect the physical and digital worlds.

Our goal is to become a leader in intelligent, data-driven solutions because Together We Grow.

Job Overview

The Operations Team Leader – Fleet & Receivables is responsible for overseeing and coordinating the performance of both the Fleet and Receivable Teams to ensure operational excellence, regulatory compliance, high customer satisfaction, and optimized financial performance. This role provides leadership, direction, and support to ensure smooth functioning of end-to-end fleet operations, receivable management, and customer-facing processes, with the ultimate goal of minimizing risk, improving turnaround times, and maintaining service quality across both domains.

Key Responsibilities:

Fleet Oversight

• Ensure on-time readiness and operational availability of newly inducted vehicles for the rental business.
• Oversee regulatory compliance for vehicle registration, SALIK, DARB, GPS installation, and SIRA certifications.
• Monitor vehicle workshop schedules, preventive maintenance, repairs, and service quality assurance.
• Supervise accurate record-keeping of vehicle keys, fleet inventory, and reconciliation processes.
• Ensure smooth de-fleeting processes for total loss or retired vehicles, including coordination with insurance and banks.
• Generate and review fleet performance reports (vehicle aging, idle fleet, turnaround times) and recommend improvement measures.
• Maintain strict compliance with RTA, Abu Dhabi Police, and other government requirements.

Receivables Oversight

• Ensure timely customer invoicing, accurate billing, and zero outstanding balances on closed agreements.
• Supervise receivables team in collection of overdue payments, force collections, and immobilization/legal action where required.
• Oversee timely upload of TARS data, customer receipts, agreements, and supporting documents in SPEED and shared systems.
• Monitor accurate processing of rental charges, SALIK, DARB, fines, and customer deposits/refunds.
• Drive timely follow-up on customer extensions, replacements, collections, and complaint resolution.
• Escalation and resolution of disputes, credit notes, and reconciliations to improve cash flow and customer satisfaction.
• Track and report aging analysis, outstanding receivables, and financial risks.

Cross-Functional & Leadership Responsibilities

• Act as the primary link between fleet operations and receivable functions, ensuring alignment and cross-team collaboration.
• Monitor KPIs for both teams and provide corrective actions to meet service-level and financial targets.
• Provide guidance, training, and mentorship to the Fleet TL and Receivable TL, ensuring professional growth and accountability.
• Prepare consolidated operational reports for management, covering both fleet utilization and receivables performance.
• Ensure zero to minimal customer complaints through proactive monitoring, issue resolution, and service improvements.
• Continuously identify process inefficiencies and propose automation, system enhancements, or policy improvements.

Who Fits the Legend’s Seat

• Bachelor’s degree in Business Administration, Automotive Management, Finance, Logistics, or related field.
• 6–8 years of experience in rental operations, fleet management, or receivables/credit control, with at least 3 years in a supervisory/leadership role.
• Strong knowledge of end-to-end rental operations: fleet lifecycle management, receivable cycles, agreement lifecycle, invoicing, and compliance.
• Proven track record in leading cross-functional teams, improving turnaround times, and ensuring operational discipline.
• Skilled in dispute resolution, negotiation with customers and vendors, and handling escalations.
• Proficient in ERP/fleet management platforms (SPEED, TARS, CARDOO, YANGO) and advanced Excel/Google Sheets reporting.