Operations Support System Manager

AIQU; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

AIQU is seeking an experienced OSS Manager in Dubai to lead operations support systems. This role involves significant leadership and technical skills to manage OSS teams and optimize network performance. The ideal candidate will have 10+ years in the OSS domain and proficiency in various programming languages, ensuring high-quality service delivery and compliance with industry standards.

Qualifications

• Minimum 10 years of experience in the OSS domain required.
• Proven experience in leading and managing OSS teams.
• Strong technical skills in programming languages like Java, Python, C#.

Responsibilities

• Develop and execute a strategic roadmap for the OSS.
• Lead and manage a team of OSS professionals.
• Ensure compliance with organizational requirements and industry standards.

Skills

Leadership

OSS Management

Process Improvement

Technical Proficiency in Programming

Database Management

Education

Bachelor's or Master's degree in Computer Science/Software Engineering

Job description

AIQU is hiring for an OSS Manager for the Dubai, United Arab Emirates work location.

Job Details:

Job Role - OSS Manager

Job Location - Dubai, United Arab Emirates

Contract Duration - 12 months & an extendable contract

Contract Type - Contract

Job Description:

Position Overview: We are seeking a highly motivated and experienced OSS Manager to lead and manage our Operations Support Systems (OSS) team. You will play a critical role in ensuring the seamless functioning of our OSS, enabling us to deliver high-quality services and maintain optimal network performance. This role requires a strategic thinker with a hands-on approach who can effectively manage a team and collaborate with cross-functional stakeholders.

Key Responsibilities:

• Develop and execute a strategic roadmap for the OSS, aligned with business objectives.
• Identify opportunities for process improvement, system optimization, and integration of new technologies.
• Lead and manage a team of OSS professionals, actively participating in the design, coding, testing, and debugging of OSS solutions.
• Conduct regular performance evaluations, provide mentorship, and training for team members.
• Manage all aspects of the OSS lifecycle, including design, development, and implementation.
• Ensure compliance with organizational requirements and industry standards.
• Collaborate with internal teams and external vendors for successful OSS implementation.
• Establish and maintain tools and processes for real-time performance monitoring.
• Identify and address performance issues to optimize system reliability.
• Ensure OSS solutions and operations comply with legal and regulatory requirements.
• Develop and maintain comprehensive documentation for OSS processes, configurations, and developments.
• Generate regular reports on OSS performance, issues, and improvements for management review.
• Continuously evaluate and improve OSS processes to enhance efficiency and effectiveness.
• Stay informed about emerging technologies and industry best practices related to OSS.
• Partner with the cybersecurity team to ensure the security of OSS solutions.
• Integrate OSS components with other systems and third-party applications.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field (minimum 10 years of experience in the OSS domain is required).
• Proven experience in leading and managing an OSS team.
• Strong technical skills in programming languages such as Java, Python, C#, or others commonly used in software development.
• Expertise in database design, SQL, and database management systems (e.g., MySQL, PostgreSQL, Oracle).
• In-depth understanding of telecommunications concepts, including voice and data services, routing, and network protocols.
• A demonstrated track record of developing and managing budgets for OSS projects and operations, ensuring cost-effectiveness.

To apply, please send your resume to [e-mail].