Operations Support Executive (Arabic Speakers)

Dicetek LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in Dubai is seeking an Application Support Executive responsible for ensuring the smooth functioning of business applications. The role involves providing technical support to end-users, troubleshooting application issues, and enhancing application performance in collaboration with development teams.

Qualifications

• Understanding of business applications and IT systems is crucial.
• Strong problem-solving skills, effective communication, and customer service abilities are essential.
• Ability to prioritize multiple tasks effectively.

Responsibilities

• Provide first-line support for business applications and resolve user issues promptly.
• Monitor application performance and work with IT teams to troubleshoot issues.
• Conduct user training and create support documentation.

Skills

Strong understanding of business applications and IT systems

Excellent problem-solving and analytical skills

Good communication skills

Customer service skills

Ability to manage multiple tasks

Education

Experience in application support or a related field

Job description

An Operations / Application Support Executive is responsible for maintaining, troubleshooting, and ensuring the smooth functioning of business applications. They provide technical support to end-users, resolve application-related issues, and work closely with the development and IT teams to enhance application performance.

Key Responsibilities

• Provide first-line support for business applications and resolve user issues promptly.
• Monitor application performance and identify potential issues.
• Work with developers and IT teams to troubleshoot and fix technical issues.
• Conduct user training and create support documentation.
• Ensure all application-related incidents are logged and tracked.
• Manage software updates and patches to ensure optimal performance.
• Analyze user feedback to improve application functionality and user experience.
  
  

Skills & Qualifications

• Strong understanding of business applications and IT systems.
• Excellent problem-solving and analytical skills.
• Good communication and customer service skills.
• Ability to manage multiple tasks and prioritize effectively.
• Experience in application support or a related field is preferred.