Operations Support Executive

Bayut.com; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the UAE is seeking a Customer Support Specialist to join their fast-paced, multicultural team. The role involves communicating with clients, resolving issues, and ensuring customer satisfaction. Ideal candidates will have prior experience in customer support and excellent communication skills, with a competitive tax-free salary and additional benefits.

Benefits

Competitive tax-free salary

Annual air ticket allowance

Employee discounts across multiple vendors

Qualifications

• At least 1-2 years of experience in a customer support role.
• Excellent verbal and written communication skills.
• Flexible and empathetic.

Responsibilities

• Communicate with clients, provide product and service information, and resolve issues.
• Process contracts and legal documents.
• Ensure customer satisfaction and deliver professional support.

Skills

Communication

Problem-solving

Multi-tasking

Education

Minimum of secondary education; preferably undergraduate in business

Tools

Ticketing systems

Job description

Customer Support Specialist

We are seeking a Customer Support Specialist responsible for communicating with clients through various channels, providing product and service information, and resolving related issues.

Key Responsibilities:

1. Communicate with clients, provide product and service information, and resolve issues.
2. Resolve product or service problems by clarifying complaints, determining causes, explaining solutions, expediting corrections, and following up.
3. Process contracts and legal documents.
4. Keep records of customer interactions, transactions, comments, and complaints.
5. Ensure customer satisfaction and deliver professional support.

Qualifications:

• Minimum of secondary education; preferably undergraduate in business.
• At least 1-2 years of experience in a customer support role.
• Knowledge of ticketing systems and support practices.
• Excellent verbal and written communication skills.
• Problem-solving and multi-tasking abilities.
• Flexible and empathetic.

Work Environment & Benefits:

• Fast-paced, high-performing team.
• Multicultural environment with over 50 nationalities.
• Competitive tax-free salary.
• Annual air ticket allowance.
• Employee discounts across multiple vendors in the emirates.

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