Operations Support Analyst

Client of Michael Page; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

An esteemed local government entity in Abu Dhabi is on the lookout for a talented UAE National to join their Digital Platforms Operations division. This role is pivotal in driving digital transformation and ensuring operational excellence across critical digital platforms. The ideal candidate will possess a Bachelor's degree in Computer Science or a related field, along with strong analytical and troubleshooting skills. You will be tasked with monitoring platform performance, resolving technical issues, and collaborating with cross-functional teams to enhance operational efficiency. If you're detail-oriented and passionate about IT operations, this opportunity is perfect for you.

Qualifications

• Bachelor's degree in Computer Science or related field is essential.
• Strong analytical and troubleshooting skills are a must.

Responsibilities

• Monitor and support digital platforms and IT systems performance.
• Identify and resolve technical issues promptly.

Skills

Analytical Skills

Troubleshooting

Digital Platforms Knowledge

IT Operations

Education

Bachelor's degree in Computer Science

Bachelor's degree in IT

Bachelor's degree in a related field

Tools

ITIL

Job description

A prestigious local government entity in Abu Dhabi is seeking a high-potential UAE National to join its Digital Platforms Operations division. This entity plays a key role in driving digital transformation and ensuring smooth operational support for critical digital platforms.

Job Description

• Monitor and support the performance of digital platforms and IT systems.
• Identify, troubleshoot, and resolve technical issues in a timely manner.
• Assist in system analysis and process improvements to enhance operational efficiency.
• Work with cross-functional teams to ensure smooth digital operations.
• Document technical processes and support procedures for future reference.
• Stay up to date with IT best practices and emerging technologies.

The Successful Applicant

• A Bachelor's degree in Computer Science, IT, or a related field.
• Strong analytical and troubleshooting skills.
• A keen interest in digital platforms and IT operations.
• ITIL certification (preferred but not required).
• A proactive, detail-oriented, and solution-driven mindset.