Operations Support Agent - Border Control

FedEx; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global logistics company in Dubai is looking for a candidate fluent in Arabic to manage government relationships, expedite trucking movements, and ensure compliance. Candidates must have excellent networking and analytical skills. Join an inclusive workforce committed to diversity and operational excellence.

Qualifications

• Experience in developing & implementing solutions to operational issues.
• Ability to manage relationships with government officials.
• Responsible for accuracy, completeness, and compliance.

Responsibilities

• Build relationships with government officials.
• Monitor and expedite truck movements at borders.
• Produce reports for management on transit times.

Skills

Fluent Arabic writing and speaking

Excellent networking skills

Good analytical skills

Good problem-solving skills

Microsoft Office & PC Skills

Planning & Organizing Skills

Interpersonal Skills

Attention to Detail

Job description

Overview

Fluent Arabic speaking and writing is required.

Provide support to MERN Network by effectively handling the relationship with government officials involved in trucking movements, perform daily tasks, dealing with exceptions, on-road trucking issues & compliance reporting. Provides technical advice & practical support to internal & external customers on service & related systems issues.

Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date

Grade - 5

Job Function

• Build the relationship with government officials to address MERN Network requirements
• Closely monitor truck at borders
• Clearance paperwork and requirements from customers
• Coordinate with Clearance Brokers at borders to expedite trucks movements
• Communicate with trucks drivers and log updates
• Transit Times reporting and analysis
• Optimize clearance transit times at borders through analysis
• Management escalation
• Produce reports to Management / Snr. Management

Performs general administrative and support duties as required.

Experience & Skills Required

• Excellent Arabic writing and speaking
• Excellent networking skills
• Good analytical skills
• Good problem solving skills with experience of developing & implementing solutions to operational issues

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.

Accuracy & Attention to Detail; Microsoft Office & PC Skills; Planning & Organizing Skills; Interpersonal Skills; Problem Solving Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity / affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.