Operations Support Agent - Border Control

FedEx; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

FedEx seeks a bilingual operational support representative in Dubai. The role involves coordinating with government officials, managing logistics paperwork, and optimizing transit processes. The ideal candidate will possess strong analytical skills, attention to detail, and a commitment to compliance.

Qualifications

• Fluent in Arabic, both spoken and written.
• Experience in logistics and operational support.
• Strong analytical and problem-solving abilities.

Responsibilities

• Build relationships with government officials for MERN Network.
• Manage paperwork and coordinate with clearance brokers.
• Analyze transit times and produce management reports.

Skills

Arabic speaking

Analytical skills

Problem-solving skills

Attention to detail

Tools

Microsoft Office

Job description

Fluent Arabic speaking and writing is required.

Provide support to MERN Network by effectively handling the relationship with government officials involved in trucking movements, performing daily tasks, dealing with exceptions, on-road trucking issues, and compliance reporting.

Provide technical advice and practical support to internal and external customers on service and related systems issues.

Job Function

• Build relationships with government officials to address MERN Network requirements.
• Closely monitor trucks at borders.
• Manage clearance paperwork and requirements from customers.
• Coordinate with clearance brokers at borders to expedite truck movements.
• Communicate with truck drivers and log updates.
• Report and analyze transit times.
• Optimize clearance transit times at borders through analysis.
• Produce reports for management and senior management.

Perform general administrative and support duties as required.

Experience & Skills Required

• Excellent Arabic speaking and writing skills.
• Good analytical skills.
• Strong problem-solving skills with experience in developing and implementing operational solutions.

Responsible for completing defined processes and procedures accurately and on time, ensuring compliance with relevant standards. Identify anomalies and use judgment to resolve them; escalate complex issues to senior team members when necessary.

Skills required include accuracy and attention to detail, proficiency in Microsoft Office and PC skills, planning and organizing skills, interpersonal skills, and problem-solving skills.

FedEx is committed to diversity, equity, and inclusion, providing equal employment opportunities regardless of protected characteristics.